Gutor is a leading international manufacturer of UPS systems for industrial applications. The company has been in business for over 75 years and has a proven track record of delivering high-quality products and services. Gutor's products are designed to meet the demanding needs of industries such as oil & gas, petrochemical, chemical, nuclear, and transportation. The company also has a global presence with over 600 employees in more than 30 countries and branches in Brazil, China, India, Malaysia, Mexico, Saudi Arabia, the United Arab Emirates, and the U.S.A to name a few.
Gutor is committed to providing its customers with the best possible support. The company has a team of experienced engineers and technicians who are available to help with any problems that may arise.
Leads and develops a team of Service Sales Representatives (SSRs) to drive revenue growth, expand market share, and strengthen customer relationships across assigned territories. Responsible for executing sales strategy, coaching and developing team members, and ensuring delivery of sales plans to meet revenue, profitability, and account development objectives. Oversees customer engagement, opportunity development, and territory management while fostering a high-performance, customer-centric culture focused on delivering value-driven solutions and consistent service excellence.
The role will be based in Houston, Texas, US and report directly to the US Service Center Manager.
Main responsibilities
Customer First:Manage and promote a customer first mentality within the Customer Service Sales Organization.
Business Strategies:Assess, develop, and execute strategies and initiatives to deliver on customer expectations and company objectives.
Team Leadership:Monitor and motivate a high-performance team to exceed targets and deliver best in class performance.
Market Analysis:Analyze ongoing regional customer trends and develop sales initiatives to exceed Company Expectations.
Team Development:Lead ongoing development and training to the Customer Service Team to exceed customer expectations and company goals. Coach and mentor team members to develop skills for future growth and roles.
Communication and Collaboration:Foster a culture of cross-functional collaboration with local and global teams to support shared objectives.
Safety & Compliance:Cultivate a Safety- First environment. Conduct field safety audits at customer sites to ensure compliance with company and regulatory safety standards.
Forecasting and Reporting:Analyze current performance trends and provide reports and forecasts to management Monthly, Quarterly, and Annually.
Process Improvement:Identify operational and commercial aspects of the business and implement procedures to enhance customer satisfaction and drive company success
Required qualifications
Bachelor Degree in Engineering, Business Management or related field
5+ years of experience in service- orientated roles
Minimum of 1 years in a leadership position
Proficiency in English.
Excellent communication and negotiation skills
Preferred qualifications
Strong analytical, problem-solving, and influencing skills
Excellent Computer skills. (CRM, SAP, MS Office)
In-depth knowledge of customer satisfaction
Skilled negotiator with proven ability to influence outcomes
Position Type
This is a full-time, salaried/exempt position. Days and hours of work are Monday-Friday, 8:00 am - 5:00 pm.
#LI-DNI
Gutor is an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Gutor is the leading international manufacturer of uninterruptible power supply systems for industrial application. Leveraging more than 75 years of experience being a global leader in true industrial, long life UPS for harsh environments, we ensure a peace of mind to our customers by delivering premium quality end to end secure power solutions custom-tailored to meet each customer-specific needs. We secure our customers’ business continuity and enhance their operations through reliable, optimized and digitized solutions, with best in class services organization.
