Job Description

ALL JOBS LISTED ARE BASED IN SINGAPORE ONLY.FOR SINGAPOREAN ONLY.

MANAGEMENT• Capable of handling situational problems, looking into customer’s complaints and initiating corrective actions;• Ensure deficiencies such as customer complaints are resolved on time and proper corrective and preventive actions are taken;• Identify and providing trainings for Supervisors and technician team;• Lead and motivate a team of Supervisor and technicians;• Responsible for the daily service operations of the company;• Plan, supervise, execute and follow-up on all service job actions and schedules;• Develop work instructions for inspection and testing activities;• Allocation of Manpower to be deployed under respective service jobs;
SERVICE SALES• Search for new potential customers and maximizing customer base;• Developing and maintaining long-term relationships with customers, through understanding and meeting to the best of their requirements;• Generating sales quotations through eSOS and/or submission of tender for potential businesses;• Perform physical visits, cold calling and other communication channels to reach out to potential customers;• Responsible of maintaining existing customer base, create new customer accounts and business development;• Achieve sales & profit targets set by the company;• Ensure immediate response to Customers and have close follow-ups with Customers’ emails, phone call, WhatsApp message, text messaging and faxes;• To gather all Customers’ feedback to the Management during weekly meeting;
SERVICE OPERATIONS• Responsible for updates of daily Technician schedules, including breakdown calls, maintenance, load test, visual inspections, etc to eSOS;• To conduct morning briefing with Technicians on ensuring their awareness of the job schedule for the day itself;• To organise weekly operations meetings with Technicians;• Ensure timely deliveries, with good quality and correct quantity of parts to the Customers;• To ensure servicing, maintenance and/or project related electrical jobs are completed within the timeline given to the technicians;• Ensuring that the tools in tool boxes, tool bags of technicians, stocks in the trucks & etc. are checked on weekly basis;• Ensure timely billing for service and/or maintenance job completed within 1 working day through eSOS.
STANDARDS• Ensure the compliance to ISO Standards and processes, WHS regulations, Code of Practices, Design and Welding Standards (QA/QC requirements);• Involvement as an internal auditor for annual ISO audit;• Maintains safe and clean working environment by enforcing procedures, rules and regulations;
DOCUMENTATION• Prepare, submission and filing of service-related reports such as Risk Assessment (RA), Manpower Appointment, application form for pass clearance and etc;• Ensure all documentation of records are up to date and filed accordingly;• Any other duties assigned by the Management from time to time.
JOB REQUIREMENTS• A Bachelor’s Degree in Mechanical Engineering / Electrical and Electronic Engineering or equivalent aspect;• Must be dynamic, innovative, meticulous with positive working attitude, sales-oriented and possess outgoing personality;• Team player and yet independent;• With a valid Singapore Class 2 / 3 driving license.