Job Description

Act as the coordination hub between customers, office team, and field technicians, managing job scheduling, maintaining accurate records, and handling day-to-day administration.

Job Responsibilities

• Schedule and assign service and sales jobs to field technicians in simPRO
• Job creation & processing of completed jobs
• Coordinate technician calendars and job priorities to keep the daily run sheet efficient and clash-free
• Create, update and close out job cards; keep job status and notes accurate in real time
• Prepare and process quotes and invoices
• Raise and receipt purchase orders for stock and parts
• Monitor accounts payable and receivable and follow up outstanding invoices
• Prepare sales, pay and cash journals and assist with basic bookkeeping
• Answer customer phone and email enquiries promptly and professionally
• Book appointments and coordinate meeting and job schedules
• Prepare correspondence, documents, memos and reports
• Maintain job files, vendor files and other operational records
• Take meeting minutes and provide general administrative support to the team

Skills & Qualifications

• Related experience supporting a field‐service or trades business with mobile technicians (e.g. compressed air, HVAC, refrigeration, electrical, plumbing, mechanical or similar
• Hands-on experience using SimPRO
• Strong written and spoken English — comfortable dealing directly with customers by phone and email
• Excellent organisation, time management and attention to detail; able to juggle competing priorities
• Solid administrative and bookkeeping skills — invoicing, accounts payable/receivable, purchase orders

Benefits:
• HMO Coverage — Eligible employees receive HMO coverage with free 1 dependent.
• Leave Benefits — Employees receive 15 annual leave credits consisting of 10 vacation leaves and 5 sick leaves, plus other applicable leave benefits.
• Mandatory Benefits — Employees receive SSS, PhilHealth, Pag-IBIG, tax compliance where applicable, and 13th month pay.
• Additional Leave Support — Eligible employees may also avail of calamity, maternity, paternity, bereavement, solo parent, and Magna Carta leave.
• Fair Pay and Breaks — We provide overtime, holiday, night differential, and premium pay.
• Team Activities and Wellness — We encourage wellness through company participation in events like fun runs and provide access to partner discounts from selected hotels, restaurants, and more.
• Training and Travel Opportunities — Some employees may receive client training and possible overseas travel, depending on role and business need.

Our Location: Unit 1E, Philexcel Annex, Clark Freeport, Pampanga

Who we are:
Guerilla Staffing Solutions is a family-owned company with teams in Australia and the Philippines. We build long-term careers in a respectful, supportive, and inclusive workplace.