Job Description

Service & Sales Coordinator

NH Ross Plumbing, Heating, Cooling & Electric

Part-Time | Opportunity to Grow Into Full-Time

NH Ross Plumbing, Heating, Cooling & Electric is looking for an organized, driven, and professional Service & Sales Coordinator to join our Contact Center team.

This position combines the responsibilities of a Customer Service Representative, Dispatcher, and Installation Coordinator. You will play an important role in the customer experience—from the first phone call and appointment booking through scheduling, installation, permitting, and final job completion.

We are looking for someone who communicates professionally, stays organized in a fast-paced environment, and takes ownership of making sure every detail is followed through to completion.

What You’ll Do

• Answer incoming customer calls with a professional, friendly voice.
• Book service, sales, and installation appointments.
• Communicate with customers by phone, text, and email.
• Coordinate technician and sales representative schedules.
• Dispatch and assist with the daily service schedule.
• Schedule installation projects and communicate expectations with customers.
• Follow installation projects from scheduling through final completion.
• Maintain communication between customers, technicians, installers, sales representatives, and management.
• Coordinate town permit applications and required documentation.
• Communicate and coordinate with utility companies when required for customer projects.
• Track open items, permits, inspections, appointments, and project requirements to ensure nothing falls through the cracks.
• Follow up with customers regarding upcoming appointments, project status, documentation, and next steps.
• Keep accurate and organized customer and job information in company systems.
• Help identify opportunities to improve the customer experience and keep jobs moving forward.

Requirements

Who We’re Looking For

The ideal candidate is someone who is:

• A strong and confident communicator.
• Professional and friendly on the phone.
• Highly organized and detail-oriented.
• Driven and motivated to get things done.
• Excellent at following through on commitments.
• Comfortable managing multiple responsibilities at the same time.
• Able to prioritize in a fast-paced environment.
• Dependable and accountable.
• Comfortable working as part of a team.
• Willing to learn new systems, processes, and procedures.
• Focused on providing an excellent customer experience from beginning to end.

Customer service, dispatching, scheduling, administrative, permitting, home service, construction, HVAC, plumbing, or electrical industry experience is a plus, but the right attitude, communication skills, and organizational ability are equally important.

Benefits

What You’ll Get

At NH Ross, you’ll join a fast-paced, team-oriented environment with a winning attitude. We work together, communicate openly, and take pride in delivering a great experience for our customers.

This is an immediate part-time opportunity with the potential to grow into a full-time position.

Part-Time Benefits Include:

• Paid Time Off (PTO)
• Training and development
• Opportunity for advancement
• Potential transition into a full-time position
• Supportive, team-focused work environment
• Referral program

About NH Ross

NH Ross Plumbing, Heating, Cooling & Electric has been serving Long Island homeowners since 1971. As a locally owned and operated company, we have built our reputation around professional service, knowledgeable employees, and taking care of our customers.

If you are organized, dependable, enjoy working with people, and want to be part of a team that takes pride in winning together, we want to hear from you.

Apply today to join the NH Ross team.