Do you thrive in fast-paced environments where people, performance, and purpose all matter? Join the Fast Lane as an Automotive Service Advisor with Chapel Hill Tire today!
At Chapel Hill Tire, we’re looking for a driven & reliable, people-focused Automotive Service Advisor who takes pride in their work and cares about doing right by customers and teammates!
We’re a company that believes in growth, positivity, and real opportunities - not just buzzwords. If you’re looking for a place where your effort is noticed, your input matters, and your weekends are still yours, this might be the change you’ve been looking for.
As a Service Advisor, you’ll be the friendly face guiding our customers through their car care needs. You’ll use your people skills and sales savvy to recommend the right services, keep things moving in the shop, and ensure every guest leaves smiling. No two days are the same, and we like it that way.
What You'll Do:
Welcome and guide customers through their vehicle service journey, fostering loyalty and repeat business
Recommend smart, safe, and valuable services that protect their investment and peace of mind
Build trust with clear, confident communication by keeping customers updated on the status of their vehicle repairs
Collaborate with our parts coordinator and technicians to ensure a smooth workflow
Master your craft through learning. Grow and sharpen your skills every day!
Why Chapel Hill Tire?
This is more than a job, it’s a launchpad to build a career you’re proud of! When you’re ready to think beyond the day-to-day, you’ll find we’re just as committed to helping you build a strong, stable future - both personally and professionally.
We believe clear communication and collaboration are key to building strong relationships across our teams. Because we think a job should lift you up, not wear you down! Here, you get paid training, real career growth, a supportive team, and a work life balance!
In addition to reviewing resumes, qualifications, experience, we utilize the Culture Index, a powerful tool that helps us understand how to best connect and work with one another & identify overall fit. (You will receive a link to your email after submitting your application)
We are looking for a Service Advisor Who Can Torque the Talk! If that sounds like you, be sure to apply today!
Requirements
What else are we looking for?
Dependability - Requires being reliable, responsible, and dependable, and fulfilling obligations.
Attention to Detail - Being careful about details and thorough in completing work tasks. Our errors not only impact our customers view of us, but also their safety. Attention to detail is pertinent to ensure happiness and safety of our customers and team!
Self-Control - Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations. With customer service it is also crucial to handle customers and coworkers with tact and effectiveness during high-stress situations.
Stress Tolerance - Growth doesn’t always come in a straight line, and that’s okay. We’re looking for someone who can handle setbacks with patience, accept constructive feedback, and stay open to learning. Are you the kind of person who brings fresh ideas to the table and isn’t afraid to thoughtfully challenge the status quo? If so, you’ll fit right in.
Integrity - Must be honest and ethical and treat customers and coworkers like family & do what you can to be grateful and helpful in & out of your role!
Benefits
· Unlimited paid training & certifications
· No nights, weekends, or holidays (We are Mon-Fri 8-5!)
· Paid Time Off & paid holidays & bereavement leave
· Health, Dental, Vision, ST & LT Disability, FSA & more elective benefits to choose!
· 401K company match & profit sharing
· Company-paid life insurance & paid parental leave
· Uniforms provided
· In house leadership development programs with room to grow in a values-driven company
Pay: Hourly + Commission + Bonuses = Annual Compensation of $50,000-$85,000
Compensation is tied to how well you utilize training and development. Those achieving greater success typically demonstrate higher scores and thoroughly embrace our processes.
Join our award-winning team, Full-Service Car Care and Repair! Wherever You Drive, We’re Nearby – We have 12 Convenient Triangle Locations across Chapel Hill • Durham • Raleigh • Apex • Cary • Carrboro
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law
Similar role titles include: Automotive Service Advisor, Service Consultant, Sales Advisor, Customer Service Specialist, Service Writer, Sales Writer, Auto Shop Coordinator, Repair Shop Customer Service
Since 1953, Chapel Hill Tire has offered passionate, efficient car care service to help you get in, out, and on with your life. Proud to Serve the Triangle - we’re furthering our commitment to delivering innovative service at an unbeatable value.
At Chapel Hill Tire, we hire smart, friendly people and then give them the opportunity to grow and thrive. If you want the advantages of working for a big company–paid vacation and holidays, a good salary, and benefits–with the perks of working for a small shop with family values, then check out our opportunities below. We’re excited to hear from you!
In addition to providing great service to our customers, we pride ourselves on providing great benefits to our employees. We’re confident you won’t be able to find better benefits at any other shop in the Triangle.
https://www.chapelhilltire.com/careers/
Competitive wages
Bonus and commission plan, based on personal performance
Bonuses based on team performance
5-day work week (weekends off for family and personal time)
Competitive health care package offering sick/well time
All paid holidays
Paid vacations
Industry-leading matching 401K retirement plan with no vesting period
Company-provided $25,000 life insurance policy
Unlimited training opportunities and 40 hours of company-provided training a year
Excellent opportunities for advancement and an awesome team
