Job Description

Carrier Marine & Offshore Systems is responsible for providing air conditioning products and systems from cruise vessels to commercial vessels and offshore drilling platforms to oil tankers. We are looking for a Service Sales Account Manager for our Syracuse, New York, Marine service team.

This position is open to candidates residing in or near Syracuse (NY), Florida, Washington, New Jersey, or California.

Key Responsibilities

• Maintaining a network of end customers.
• Builds long-term relationship with customers by maintaining active contacts, also in co-operation with suitable internal and external parties for Project Management and Sales.
• Prepares service contracts for new and existing customers and submit them for approval to the Service Manager and/or Managing Director.
• Signals any complaints and bottlenecks in the contacts and undertakes necessary improvement actions in the control.
• Prepares quotations, both proactive and reactive.
• Performs research on board ships to see if more efficiency can be achieved and provides solicited and unsolicited advice to the customer.

Realizing service sales

• Follows, detects and analyses relevant market developments, the wishes and needs of (potential or existing) customers and identifies opportunities and capabilities for service product development, solutions or modification of existing ones.
• Translates these sales opportunities to sales promoting activities, creates a strategy that is approved by the management to realize these plans.
• Provides information and negotiates terms and conditions of contract and sales in accordance with internal appointments and close contracts/orders.
• Is responsible for accounting for all projects.
• Implements high level control systems and chiller plant retrofits in close cooperation with Marine’s controls and modernization / retrofit team.
• Periodically evaluates the commercial effects of the plans in the short and long term and formulates proposals to improve the sales activities.
• Regularly visits key accounts and potential accounts.
• Draws up monthly forecasts regarding sales.

Internal activities

• Creates report and provides relevant management information to management.
• Delivers solicited and unsolicited advice and information to the Service Manager and Managing Director with regard to policy matters.
• Identifies gaps and bottlenecks in work processes within the department and provides advice to improve and/or solve these.
• Takes care of the lead or carry out of relevant projects and contributes to the implementation of the results.

Required Qualifications

• High school diploma or GED.
• 5 years of Commercial HVAC service industry experience.
• Willingness and ability to travel up to 40% domestically and internationally as required by business needs.

Preferred Qualifications

• Bachelor’s degree.
• 5 years of experience in maritime HVAC industry.
• Knowledge of Carrier products and services.
• Knowledge of the marine market and key customers.
• Commercial skills and good oral communication skills to maintain the network and negotiate during (customer) calls.
• Financial insight.