Job Description

SERVICE REPRESENTATIVE (TELLER)

Essential Functions

• Accept cash items deposits, and complete regulatory forms and logs are required.
• Verifies amounts on deposits and examines checks for endorsement.
• Enters deposits in depositors’ passbooks, if applicable, or issues receipts to customers.
• Cashes checks and pays out money upon verification of signatures and customer balances.
• Places hold on accounts for uncollected funds.
• Balance cash and ATM (if applicable) transactions daily. Process general ledger entries as required.
• Order supply of cash to meet daily needs, count incoming cash and prepare cash for shipment.
• Provide additional customer service, including sell domestic exchange, travelers’ checks, money orders, cashier checks, payments of loans and pay off, payments of safe deposit box, etc.
• Maintain proper log of official checks, night depository, etc.
• Promote Bank’s services and cross-sale Bank’s products.
• Make concentrated efforts to solve customer problems.
• Make recommendations to supervisor about possible methods to improve department functions.
• File signatures cards and maintain supplies for the teller area.

Competencies:

• Customer focus
• Building strong relations
• Communication
• Business acumen
• Problem analysis & solution
• Ownership
• Vision & values
• Collaboration & teamwork

Required Education and Experience:

• Previous cash handling experience
• Strong knowledge of Microsoft Office
• Good mathematical and communication skills

Preferred Education and Experience:

• A formal training as a teller in a finance institution
• Three years of experience in a similar job or equivalent combination

Other Duties Disclaimer:

Please note this position profile is not designed to cover or include a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

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