At Dearborn, our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.
Join HCSC and be part of a purpose-driven company that will invest in your professional development.
Through an inbound call center and under general supervision, provide quality customer service by responding to and resolving customer inquiries focusing on first call resolution. This may include billing, claims, general policy questions, website assistance/guidance, and/or other administrative functions focusing on the products of Supplemental Health and Vision through group policies. Additional responsibilities may include responding to written requests received from our online platform along with other assigned tasks that are needed for the success of the department and organization.
ESSENTIAL FUNCTIONS:
• May perform duties unique to the area, such as:
• Handles incoming phone inquiries from customers regarding general policy questions, membership transactions, claims status, and billing inquiries within established performance standards/metrics focusing on Supplemental Health and Vision Insurance policies. Supplemental Health insurance includes Accident, Critical Illness, and Hospital Indemnity.
• Ability to read and interpret policies and contracts, interpret multiple benefit plans. Understands products and services offered and recognizes the business impact prior to acting or making decisions.
• Analyzes, investigates, and resolves most issues through first call resolution.
• Prepare written correspondence to address specific needs.
• Actively participates in team environment/activities such as workflow prioritization and monitoring, compliance with service standards and policies and procedures, problem solving, decision making and coordination with other support functions.
• Provides administrative support to divisional teams, as required.
• Perform customer outreach via telephone as needed.
• Comply with HIPAA, Diversity Principles, Corporate Integrity, Compliance Program policies and other applicable corporate and departmental policies.
• Maintain complete confidentiality of company business.
JOB REQUIREMENTS:
High School Diploma.
2 years customer service experience.
PC proficiency to include Word, Excel, PowerPoint and Lotus Notes.
Clear and concise interpersonal, verbal and written communication skills.
Organizational, mathematical and analytical skills.
Self directed and motivated.
Robust computer skills along with reasoning and analytical aptitude to resolve issues quickly and accurately; maneuvering between multiple systems/screens while on the phone.
Clear and concise interpersonal, verbal and written communication skills.
Organizational, mathematical and analytical skills.
Self-directed and motivated.
This is a flex-position (3 days in the office and 2 days working from home). Need to have the ability to adapt to a work from home environment which includes reliable high-speed internet and business appropriate work area.
JOB REQUIREMENTS:
High School Diploma.
2 years of customer service experience, preferably in a call center environment.
Robust computer skills along with reasoning and analytical aptitude to resolve issues quickly and accurately; maneuvering between multiple systems/screens while on the phone.
Clear and concise interpersonal, verbal and written communication skills.
Organizational, mathematical and analytical skills.
Self-directed and motivated.
This is a flex-position (3 days in the office and 2 days working from home). Need to have the ability to adapt to a work from home environment which includes reliable high-speed internet and business appropriate work area.
Call Center Hours of operation: 7:00 am - 6:00 pm CST
Schedule: 9:00-5:30 pm OR 9:30-6:00 pm CST
Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!
Pay Transparency Statement:
At Dearborn, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for associates
The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.
We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.
$17.75 - $28.39
Exact compensation may vary based on skills, experience, and location.
Health Care Service Corporation serves nearly 23 million people across the United States through its portfolio of health benefit solutions.
HCSC provides health coverage options for employers large and small, individuals and families, and Medicare and Medicaid plans. HCSC also offers related health care products and services such as pharmacy solutions, life and dental insurance, and health data technology. A Mutual Legal Reserve Company, HCSC is an independent licensee of the Blue Cross Blue Shield Association.
For nearly a century, we have enabled and coordinated the access to quality care for millions of members. Our experience and industry knowledge establishes a solid foundation for our future—driving innovations that further expand access, improve health outcomes, and reduce costs.
Embedded within the fabric of how we operate is a deep sense of caring and commitment that informs how we serve our members, engage in local communities, and deliver positive change to the health care industry.
As health care needs evolve, we leverage our portfolio of companies to deliver differentiated value to all industry stakeholders so that, together, we make more possible.
Join HCSC and discover what new ways of thinking can mean for you, your community, our customers and our organization: HCSC.com/careers. We are an Equal Opportunity Employment / Affirmative Action employer dedicated to an inclusive, drug-free and smoke-free workplace. Drug screening and background investigation are required, as allowed by law. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability, or protected veteran status.
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