Job Description
Service Reporting Administrator
London or Newbury (Hybrid – 3 days per week onsite)
A bit about us
At Gamma we provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region.
Our people are at the heart of everything we do. When you join us, you’ll be part of a collaborative, forward-thinking team that’s transforming how businesses connect and communicate globally.
We’re growing fast, but we never lose sight of what matters: our people. Whether you're looking to develop your skills, take on new challenges, or make a meaningful impact, Gamma is the place to do it.
What is the role responsible for?
The Service Management Administrator is responsible for the production of service reporting packs and performing data analysis as defined within the contract and associated schedules. The role supports the demonstration of service performance to key customer and Gamma stakeholders, ensuring transparency and alignment with contractual obligations. Additionally, the individual will carry out a range of administrative tasks as required to support the wider service management function.
Gamma holds a strong foundation in ITIL best practice, so an understanding knowledge of ITIL is beneficial.
What will you be doing day-to-day?
• Here are a few examples of what you could be involved with:
• Achieve and exceed KPI targets while delivering reporting aligned to contractual SLAs.
• Produce clear, engaging performance reports demonstrating service outcomes.
• Analyse data to identify trends, insights, and areas for service improvement.
• Investigate SLA breaches, identify root causes, and support CSI initiatives.
• Build and maintain strong relationships with key stakeholders.
• Recommend and implement improvements across systems, processes, and reporting (including use of AI tools).
• Maintain accurate documentation and data across CRM and internal systems.
• Represent the Gamma brand professionally, promoting high customer service standards and engaging in ongoing training.
What you’ll bring
You don’t need experience in everything listed—but we’re especially keen to hear from people with some of the following skills:
• Strong MS Office skills, particularly Excel (intermediate to advanced).
• Experience in data analysis, reporting, and producing management information (MI).
• Proven experience working with SLAs/KPIs and delivering performance reporting.
• Familiarity with CRM systems (e.g. ServiceNow, Salesforce) and network monitoring tools (e.g. SolarWinds) is advantageous.
• Experience within data, telecoms, or related technical environments preferred.
• Strong problem-solving, analytical thinking, and attention to detail, with the ability to manage and prioritise workloads under pressure.
• Excellent communication and stakeholder management skills, with a proactive, collaborative approach and commitment to continuous learning and improvement.
What do we offer you?
• 25 days annual leave + birthday
• Subsidised private medical insurance
• 5.1% matched pension contributions
• Enhanced parental leave
• Life assurance and Income protection
• Share save and incentive plans
• Electric Vehicle and Cycle scheme
• Employee discounts
• Volunteer day
A few things to note
We require all candidates to be eligible to work in the UK and pass a basic DBS check.
If you don’t meet every requirement but feel you could thrive in this role, we would still encourage you to apply.
Gamma is an equal-opportunity employer committed to building diverse, inclusive teams where everyone feels valued and can be their authentic selves. We welcome applicants from all backgrounds, especially those underrepresented in our industry. As a family-friendly employer, we foster a culture of trust, autonomy, and flexibility to support your work-life balance and help you thrive at Gamma.
For recruitment agencies – we have a network of fantastic partners that support us in our hiring from time to time. We’re not looking to increase that network currently, so please don’t send speculative CVs.
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