Job Description

We looking for a talented and experienced Service Renewals Specialist (UAE National) who will be working in our client's Service Operations Team and taking care of commercial and administrative tasks related to information security services. The Service Renewals Specialist creates, documents and processes service contract and ensures timely renewal of these contracts. The role works closely with the Business Development team and prepares / provides all information required for contracts closing and renewal. The position is responsible for identifying upselling and cross selling opportunities in existing business contracts. The Service Operations Specialist takes care of the contract assets and keeps information up to date at any time.

Job requirements

Responsibilities

• Assist contract renewals and service contracts opportunities.
• Support Business Development Manager in renewals and service business.
• Maintain customer, asset and contract information.
• Assist in getting quotations from vendors/suppliers.
• Assist in proposals and contract drafts for customers.
• Follow up with vendors for price quotes for renewal.
• Follow up task to be handled on behalf of other BDM.
• Create asset list on SharePoint for our customers.
• Answer business phone calls

Qualifications & Skills

• Graduate in Business administration or finance or accounting or logistics and procurement.
• 1-5 years of experience in IT industry
• Experience working with IT distributors and vendors.
• Basic computer skills
• Excellent Microsoft office skills.
• Calculation skills - dealing with renewal figures.
• Arabic reading and writing skill will be added advantage.
• Fast learner.
• Self-motivation and eagerness to learn.
• Good vision, creativity and problem-solving skills.
• Team player.
• Organized and structured way of working.

Benefits

• Health insurance with one of the leading global providers for medical insurance.
• Career progression and growth through challenging projects and work.
• Employee engagement and wellness campaigns activities throughout the year.
• Excellent learning and development opportunities.
• Inclusive and diverse working environment.
• Flexible/Hybrid working environment.
• Open door policy.