We’re Sky, Europe’s biggest entertainment brand. Think top-quality shows. Breaking news. Innovative tech. Must-have products. Careers here mean the freedom and support you need to make an impact – pushing boundaries, creating solutions, hitting targets. As part of our close-knit team, you’ll enjoy plenty of benefits, plus experiences you’ll only find at Sky.
What you'll do:
Manage shift teamsincluding rota planning / shift cover
Lead business change / service introduction processes fortheServiceReliability team
Lead service improvement initiatives e.g. network management platform onboarding
FulfilDuty Operations Manager role as on-call management escalation for operational incidents
Management reporting for change and incident
Undertake network audits / compliance activities
Develop andmaintaineffective communication channels between shift teams, stakeholders, and leadership to ensure seamless operational awareness and responsiveness.
MaintainService Reliabilityknowledgebase and playbooksand provide training to shift teams
What you'll bring:
Theideal candidate will be able to providemanagement andtechnicalleadership to a team ofservice reliability engineersService reliability managers should beconfidentbothdocumentingnewoperationalprocessesandmaking improvements inresponse toinformation from performance metrics andlearnings from incidentsIn theon-callrole ofduty operations manager, effectivecommunicationand the ability to remain calm under pressure are essential, as the role involves liaising with multiple stakeholders during high-impact incidents.
Detailedtechnicalunderstanding of telecoms networks across IP core,access, transmission,cloudand ISP services
Strong understanding of the functions and architecture of other network domains (including voice, mobile and CDN)
Knowledge of all telco network domainssufficient to provide technical guidance and oversight toService Reliability Engineers reporting to them.
Network Engineering operationalexpertisein service provider network technologies like Access, MPLS, IP routing, switching, network security (firewalls), and load balancing.
Technical knowledge and skills up to the equivalent ofprofessional-level(e.g. CCNP, NSE) with competence in at least one major vendor with strong troubleshooting, documentation, and familiarity with automation/monitoring tools.
Experience of managing telecomschange and incidentmanagement processes
A service improvement mindsetwith experience in improving processes and procedures
Team overview: Service Reliability
The Service Reliability team is responsible for the 24/7 running of Sky’s telecoms network. It provides the primary 24/7 service desk for Group Networks routing incident tickets both within the department and to other on-call support teams within Group Networks. The department is directly responsible for executing playbooks for problem resolution within the Access and IP network domains.
Inclusion & how you'll work:
Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. Investing in society, fighting racial injustice and setting ambitious targets for representation at Sky.
We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home. You’ll find out more about what hybrid working looks like for your role later on in the recruitment process.
Your office space:
Brick Lane:
Our Brick Lane office is in the heart of the East End of London. It’s part of a vibrant and varied community; close to street food, cafes, and shops.
The closest tube station is Aldgate East and Liverpool Street is about a 10-minute walk.
Top Tips:
To find out more about the team and opportunity, and to support you in the application process, we encourage reaching out to the Hiring Manager for a conversation about the role before applying.
Preparation is key - make sure to review the interview details provided by the recruiter and prepare accordingly to give yourself the best chance for success
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Explore Sky Learn for a range of online courses, learning and toolkits to support you in your career development and build future skills.
Sky connects and entertains millions of people across Europe. At the heart of everything we do, is a belief that people deserve better. For decades, we’ve shaken up every category we entered to give people what they love, to make life a little easier and to provide great value. That’s how we bring millions of customers the joy of a better experience in TV, broadband and mobile.
In TV, we offer the best sports coverage, unmissable TV and the smartest ways to stream and aggregate the TV you love. In broadband, we power homes and businesses, with a fast, reliable connection. In mobile, we bring people closer, with plans at unbeatable value. And now, you can even keep your home connected and protected, through our smart insurance. We design our products to fit seamlessly into your life, with service whenever and however you need it.
That’s how we do better for customers. And we believe in better for society too. We power the cultural economy in the UK and beyond, making award-winning news, original sport, and entertainment. We contribute billions to UK GDP, creating and sustaining thousands of jobs and sharing both our journalism and our coverage of the arts, free of charge. We are cutting emissions and making recyclable, energy-efficient products, and we give back, through free internet access and digital skills for under-served communities and young people.
Sky is owned by Comcast Corporation, a global media and technology company.
