Monitor and support the operational health of Sky’s Mobile Data, Mobile Voice and Fixed networks. The role provides 24/7 eyes-on-glass monitoring, incident triage, first-line resolution and clear escalation to protect service availability and customer experience.
Service Reliability provides the 24/7 operational contact point for Group Networks. The team monitors services, coordinates incidents, carries out approved recovery actions and works with engineering teams, suppliers and partners to restore service safely and quickly.
Sky connects and entertains millions of people across Europe. At the heart of everything we do, is a belief that people deserve better. For decades, we’ve shaken up every category we entered to give people what they love, to make life a little easier and to provide great value. That’s how we bring millions of customers the joy of a better experience in TV, broadband and mobile.
In TV, we offer the best sports coverage, unmissable TV and the smartest ways to stream and aggregate the TV you love. In broadband, we power homes and businesses, with a fast, reliable connection. In mobile, we bring people closer, with plans at unbeatable value. And now, you can even keep your home connected and protected, through our smart insurance. We design our products to fit seamlessly into your life, with service whenever and however you need it.
That’s how we do better for customers. And we believe in better for society too. We power the cultural economy in the UK and beyond, making award-winning news, original sport, and entertainment. We contribute billions to UK GDP, creating and sustaining thousands of jobs and sharing both our journalism and our coverage of the arts, free of charge. We are cutting emissions and making recyclable, energy-efficient products, and we give back, through free internet access and digital skills for under-served communities and young people.
Sky is owned by Comcast Corporation, a global media and technology company.
