We’reSky, Europe’s biggest entertainment brand. Think top-quality shows. Breaking news. Innovative tech. Must-have products. Careers here mean the freedom and support you need to make an impact – pushing boundaries, creating solutions, hitting targets. As part of our close-knit team,you’llenjoy plenty of benefits, plus experiencesyou’llonly find at Sky.
Whatyou'lldo
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Whatyou'llbring
The ideal candidate willbe network engineerpossessingexcellent problem-solving skills anddemonstratea proactive approach to issue resolution.They will be equally comfortable monitoring the network, supporting BAU change and directly resolving incidents using a combination of CLI and network management toolsEffective communication and the ability to remain calm under pressure are essentialA willingness to adapt to evolving technologies and processes within a fast-paced environment is highly valued.
Solid understanding of 4G EPC architecture (MME, SGW, PGW, HSS, PCRF) and ideally 5G SA Core (AMF, SMF, UPF, PCF, UDM).
Working knowledge of VoLTE and VoWiFi call flows, IMS registration, SIP/Diameter signalling within the voice path, and common failure modes in mobile voice services.
Familiarity with GTP-C and GTP-U protocols — able to interpret signalling logs and identify session-setup or user-plane failures.
Understanding of mobile roaming operations: inter-PLMN signalling, visited/home network interactions, and the impact of roaming on data and voice services.
Experience working in or supporting an MVNO or thick-MVNO model, understanding the split of responsibilities between host and virtual operator.
Hands-on experience with CLI-based tools and network management platforms.
Solid understanding of IP networking fundamentals (routing, switching, DNS, DHCP) as they apply to mobile backhaul and core transport.
Experience with telecoms change and incident management processes.
Ability to interpret the information provided by network monitoring systems and take appropriate action to resolve incidents.
Strong team ethic working in an unpredictable operational environment.
Demonstrated ability to remain focused and effective during high-impact incidents.
Capable of articulating technical issues to both technical and non-technical audiences.
Team overview:
Service Reliability
The Service Reliability teamis responsible forthe 24/7 running of Sky’s telecoms networkIt provides the primary 24/7 service desk for Group Networks routing incident tickets both within the department and to other on-call support teams within Group NetworksThe department isdirectly responsibleforexecuting playbooks forproblem resolution within theFixed Voice and Mobilenetwork domains
Inclusion & howyou'llwork:
Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. Investing in society, fighting racialinjusticeand setting ambitious targets for representation at Sky.
We’veembraced hybrid working and split our time between unique office spaces and the convenience of working from home.You’llfind out more about what hybrid working looks like for your rolelater onin the recruitment process.
Your office space:
Brick Lane:
Our Brick Lane office is in the heart of the East End of London.It’spart of a vibrant and varied community; close to street food, cafes, and shops.
The closest tube station is Aldgate East and Liverpool Street is about a 10-minute walk.
We'dlove to hear from you
Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky.It’sa place where you can explore what if, how far, and what next.
But betterdoesn’tstop at what we do,it’show we do it, too. We embrace each other’s differences. We support our community and contribute to a sustainable future for our business and the planet.
If you believe in better,we’llback you all the way.
Just so you know: if your application is successful,we’llask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.
Sky connects and entertains millions of people across Europe. At the heart of everything we do, is a belief that people deserve better. For decades, we’ve shaken up every category we entered to give people what they love, to make life a little easier and to provide great value. That’s how we bring millions of customers the joy of a better experience in TV, broadband and mobile.
In TV, we offer the best sports coverage, unmissable TV and the smartest ways to stream and aggregate the TV you love. In broadband, we power homes and businesses, with a fast, reliable connection. In mobile, we bring people closer, with plans at unbeatable value. And now, you can even keep your home connected and protected, through our smart insurance. We design our products to fit seamlessly into your life, with service whenever and however you need it.
That’s how we do better for customers. And we believe in better for society too. We power the cultural economy in the UK and beyond, making award-winning news, original sport, and entertainment. We contribute billions to UK GDP, creating and sustaining thousands of jobs and sharing both our journalism and our coverage of the arts, free of charge. We are cutting emissions and making recyclable, energy-efficient products, and we give back, through free internet access and digital skills for under-served communities and young people.
Sky is owned by Comcast Corporation, a global media and technology company.
