Job Description

We’reSky, Europe’s biggest entertainment brand. Think top-quality shows. Breaking news. Innovative tech. Must-have products. Careers here mean the freedom and support you need to make an impact – pushing boundaries, creating solutions, hitting targets. As part of our close-knit team,you’llenjoy plenty of benefits, plus experiencesyou’llonly find at Sky.

Whatyou'lldo

• ‘Eyes on glass’ monitoring of network monitoring toolsProactivelymonitornetwork performance using CLI and network management tools.

• Identifyanomalies and take swift action to prevent service degradation.

• Receive inbound calls to the NOC (FE, 3rd parties, suppliers, partners)

• Manage inbound / outbound access requests

• Triage network faults and alerts raised through Comarch / Sev-One / Spark auto-ticketing

• Raise Spark tickets and assign / calloutappropriate supportteams across Group Networks

• Triagefixednetwork faultsAct as a first responder to network incidents, diagnosing and resolving issues under pressure.

• Execute network repair actionsin accordance withestablished playbooks (especiallynodefaults)Contribute to the continuous improvement of operational procedures and knowledge bases.

• Monitor change activity and support implementation teams with pre-check / post check activities asrequired

• Support escalations to Network Reliability Engineering team for non-BAUnetworkfaults

• 24/7 operational contact point for network issues and incident co-ordination

• BAU change management co-ordinationImplement routine network changes in line with operational standards and change control processes.

• Collaborate with cross-functional teams to ensure changes are executed smoothly and safely.

• Escalate and coordinate with relevant teams when necessary to ensuretimelyresolution.

• Maintainaccuraterecords of incidents, resolutions, and changes.

• Provide clear, concise updates during incidents and routine operations.

Whatyou'llbring

The ideal candidate willbe network engineerpossessingexcellent problem-solving skills anddemonstratea proactive approach to issue resolution.They will be equally comfortable monitoring the network, supporting BAU change and directly resolving incidents using a combination of CLI and network management toolsEffective communication and the ability to remain calm under pressure are essentialA willingness to adapt to evolving technologies and processes within a fast-paced environment is highly valued.

• Technicalunderstanding of telecoms networks across IP core,access,fixed voice and mobile.

• Hands-on experience with CLI-based tools and network management platforms.

• Understanding of the functions and architecture of other network domains (includingtransmissionand CDN)

• Abilitytounderstandthe information providedbynetwork monitoring systems andundertakeappropriateactionto resolveincidents

• Experience of telecoms change and incident management processes.

• Strong teamethic workingin an unpredictable operational environment.

• Solid understanding of IP networking,voice core networks, mobile core networks,signallingprotocols, and network troubleshooting.

• Demonstrated ability to remain focused and effective during high-impact incidents.

• Capable of articulating technical issues to both technical and non-technical audiences.

Team overview:

Service Reliability

The Service Reliability teamis responsible forthe 24/7 running of Sky’s telecoms networkIt provides the primary 24/7 service desk for Group Networks routing incident tickets both within the department and to other on-call support teams within Group NetworksThe department isdirectly responsibleforexecuting playbooks forproblem resolution within theFixed Voice and Mobilenetwork domains

Inclusion & howyou'llwork:

Recognised by The Times and Stonewall, we take pride in our approach to diversity and inclusion. Investing in society, fighting racialinjusticeand setting ambitious targets for representation at Sky.

We’veembraced hybrid working and split our time between unique office spaces and the convenience of working from home.You’llfind out more about what hybrid working looks like for your rolelater onin the recruitment process.

Your office space:

Brick Lane:

Our Brick Lane office is in the heart of the East End of London.It’spart of a vibrant and varied community; close to street food, cafes, and shops.

The closest tube station is Aldgate East and Liverpool Street is about a 10-minute walk.

We'dlove to hear from you

Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky.It’sa place where you can explore what if, how far, and what next.

But betterdoesn’tstop at what we do,it’show we do it, too. We embrace each other’s differences. We support our community and contribute to a sustainable future for our business and the planet.

If you believe in better,we’llback you all the way.

Just so you know: if your application is successful,we’llask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.