About the Role
Rockingham Mitsubishi are looking for a professional and organised Service Receptionist to join our service department front-of-house team. This full-time role is perfect for someone who enjoys working with people, staying calm under pressure, and being the first point of contact for service guests visiting our dealership.
As the first interaction many customers have with our Service team, you play a vital role in setting expectations for their visit and keeping operations running smoothly throughout the day. How you greet, assist, and communicate directly supports the flow of the workshop and the overall guest experience. This role suits someone who is approachable, detail-focused, and solutions-oriented, with strong communication skills and the ability to manage multiple priorities in a fast-paced environment.
What you will be doing:
Greet service guests on arrival and direct them appropriately
Create repair orders and assist with service bookings
Answer incoming calls and manage service enquiries
Coordinate with Service Advisors and Workshop teams
Process payments and finalise invoices where required
Maintain accurate customer and vehicle records
Ensure the service reception area always presents professionally
What’s in it for you:
Represent a high-performing, well-respected dealership
Team member discounts across automotive products and services
Stable, full-time employment with opportunities for progression
Be part of a large, multi-national automotive group with dealerships and brands across Australia, New Zealand and beyond, giving you real opportunities to move, grow or change brands over time
Access ongoing training through our Learning Together program, including technical courses, personal development and career support throughout your employment
Use the Telus Health MyCoach Employee Assistance Program for confidential support across mental health, physical health and nutrition, financial advice, family and relationship support, and stress management
Take advantage of a wide range of employee benefits including discounts on vehicle purchases, parts and servicing, private health insurance, Crown Perth accommodation, plus additional paid parental leave for eligible team members
Skills & Experience:
Previous experience in reception, administration, or customer service, ideally in automotive or service environments
Strong communication and interpersonal skills
Organised and able to manage multiple tasks in a busy front-of-house setting
Professional, approachable, and solutions-focused
Comfortable using computer systems and dealership software
Current driver’s licence and Australian working rights
Eagers Automotive is Australia’s largest automotive retailer, with over 9,000 team members across 300 dealerships across Australia, New Zealand and Canada. Representing 33 car brands and 11 truck and bus brands, we are driven by a commitment to outstanding guest experiences.
Click Apply to submit your application today.
We are an equal opportunity employer and would love to hear from you if the above details resonate with you!
Eagers Automotive - Moving together.
Eagers Automotive Limited is the leading automotive retail group in Australia and New Zealand, with a long and proud history of over 110 years.
We are Australasia's largest and most dynamic automotive retailer employing over 8,000 team members across 300 dealerships and growing.
Our core business consists of the ownership and operation of motor vehicle dealerships. We provide full facilities including the sale of new and used vehicles, service, parts and the facilitation of allied consumer finance.
Our operations are located across Brisbane, regional Queensland, Adelaide, Darwin, Melbourne, Perth, Sydney, the Newcastle/Hunter Valley region of New South Wales, ACT, Tasmania and Auckland.
