An opportunity has arisen for a motivated, professional, and versatile individual to join the Service Department based at our Trafford Park site. Working Monday to Friday between 8am and 5pm.
Reporting to the Business Manager, you will be responsible for organising the activities of the Service Reception Department to ensure that efficiency and profitability targets are met, ensuring that all work is processed in a productive and efficient manner in line with company quality requirements.
The role will also be responsible for:
Dealing directly with customers ensuring that they receive excellent service and ensuring that service work is scheduled to customers vehicles in an efficient manner and advising customers of any additional work required as necessary.
To ensure all work is processed in a productive and effective manner in line with Company Policies.
To ensure that accurate customer and workshop records are maintained and kept up to date at all times.
To obtain detailed background information to assist specialised personnel in diagnosis, inspection and testing of vehicles.
To assist on occasion and as required with the delivery and collection of vehicles.
Promote and effect the sale of workshop repair and service facilities and appreciate facilities offered by other Departments.
To ensure that the service reception area is always staffed as required.
The general supervision of the department, ensuring that staff are encouraged to develop and excel.
The successful candidate will have the following qualifications, skills and experience:
Experience of working within the Commercial Vehicle Industry within a similar role.
Previous supervisory experience
Excellent written and verbal communication skills
Ability to work well under pressure and on own initiative.
IT literate with Microsoft Office Applications including Outlook, Word PowerPoint and Excel
Have a full and current UK driving licence.
We offer competitive rates of pay and Company benefits including Weekly pay, Company sick pay scheme, personal pension with enhanced contributions and death in service benefit for pension members, Cycle to Work scheme, enhanced paternity and maternity benefits, loyalty holidays and excellent personal development and training opportunities.
Thomas Hardie Commercials Ltd is the main distributor for Volvo Truck, Bus & Coach in the North West of England, North Wales, and Lancaster.
We operate six dealer points that are committed to providing our customers with total business solutions for their transport needs by the provision of high standards of sales, service, parts and many other added value services.
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