Proximus Group

Service Quality Technician

Proximus Group  •  Belgrade, RS (Onsite)  •  1 day ago
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Job Description

Responsibilities

  • Keeping QoS on expected level by monitoring Messaging (SMS, RCS, WhatsApp and Viber) and Voice solutions and making appropriate adjustments.
  • Awareness and action on changes in completion rates and retry rates.
  • Monitor and analyze quality of existing routes (e.g. deliverability, completion and latency) and customer traffic.
  • Troubleshooting any Messaging and Voice quality degradation reported by other departments or during monitoring. Make adjustment as required. Work with providers on resolving.
  • Maintain and expand technical knowledge across all Telesign products and services, tools, and processes.
  • Assistance in defining and/or improving tools, reports, and alerts used for service quality monitoring.

Essential Requirements

  • Minimum high school education (preferably in Computer science or IT related field).
  • Higher education of Applied studies or Faculty is a plus.
  • Fluent in English, verbal and written.
  • Experience using Microsoft Office (particularly Excel, PowerPoint and MS Word).
  • Ready to carry out 24/7 shift work.
  • Willingness and ability to learn.
  • Excellent problem solving and analytical skills.
  • Strong ability to prioritize and multi-task in a fast-paced environment.
  • Interest in innovative technology or software industry a plus.
  • Initiative, reliable person with proactive, self – driven approach.
  • High level of responsibility.
  • Positive attitude and result-driven motivation.
  • Flexibility and ability to make things happen.

What do we offer you?

  • Good compensation - Competitive € salary plus benefits package.
  • Development opportunities.
  • Challenging but also a friendly working environment.
  • And much, much more...

About Proximus Global

Proximus Global, combining the strengths of Telesign, BICS, and Route Mobile, is transforming the future of communications and digital identity. Together, our solutions fuel innovation across the world’s largest companies and emerging brands. Our unrivalled global reach empowers businesses to create engaging experiences with built-in fraud protection across the entire customer lifecycle.

Our comprehensive suite of solutions – from our super network for voice, messaging, and data, to 5G and IoT; and from verification and intelligence to CPaaS for personalised omnichannel engagement – enables businesses and communities to thrive. Reaching over 5 billion subscribers, securing more than 180 billion transactions annually, and connecting 1,000+ destinations, we honour our commitment to connect, protect and engage everyone, everywhere.

Proximus Group

About Proximus Group

Proximus Group is a provider of future-proof connectivity, IT and digital services, headquartered in Brussels. The Group is actively engaged in building a connected world that people trust, so society blooms.

The Domestic segment is focused on providing state-of-the art telecommunications and IT services in the Benelux. In Belgium, core products and services are offered under the Proximus, Mobile Vikings and Scarlet brands for the residential market and Proximus NXT for the Enterprise market. The Group is also active in the Netherlands and in Luxembourg (Tango and Proximus NXT).

Proximus Global overarches the international activities of the Group, gathering the strengths of BICS, Telesign and Route Mobile. Encompassing the entire value chain from P2P Voice & Messaging and Mobility services to CPaaS and Digital Identity, Proximus Global is in a unique position to become a global digital communications leader.

The Group has the ambition to build the #1 gigabit network for Belgium and plays a central role in creating inspiring digital ecosystems, while fostering an engaging culture and empowering ways of working. Building upon these strengths, Proximus aims to contribute to an inclusive and sustainable digital society, delight customers with an unrivalled experience and achieve profitable growth both locally and internationally to deliver long-term value for stakeholders.

With 13,131 employees, imbued with Proximus' Think Possible mindset and all engaged to offer a superior customer experience, the Group realized an underlying Group revenue of EUR 6,430 million end-2024.

Industry
Telecommunications
Company Size
10,000+ employees
Headquarters
Brussels, BE
Year Founded
Unknown
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