NOV

Service Quality Manager

NOV  •  Tananger, NO (Onsite)  •  17 days ago
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Job Description

Key Responsibilities

  • Ensure service quality standards are consistently met across operations
  • Monitor and improve the reliability of wired, e-tool, and downhole systems
  • Lead failure investigations, including root cause analysis, and drive corrective and preventive actions
  • Support field teams with job planning, tool readiness, and post-job performance analysis
  • Track service quality KPIs and prepare regular performance reports
  • Collaborate with engineering and operations teams to enhance tool performance and reduce downtime
  • Maintain accurate documentation related to failures, maintenance, and service quality processes
  • Contribute to continuous improvement initiatives, audits, and process development

Minimum Qualifications

  • Bachelor’s degree in Mechanical, Petroleum, Electrical Engineering, or a related field
  • 3–7 years of experience in the oil & gas industry, preferably within drilling technology
  • Strong understanding of drilling processes and service quality principles
  • Experience in failure analysis, root cause investigations, and corrective action implementation
  • Analytical mindset with the ability to interpret data and drive improvements

Nice to have:

  • Hands-on experience with downhole tools, wired tools, MWD, LWD, or other electronic measurement systems
  • Experience working in service, repair, or maintenance workshop environments for drilling tools
  • Knowledge of rotary shouldered connections and inspection requirements (DS-1 / NS-1 standards)
  • Familiarity with service quality or maintenance systems (e.g., JDE, iTrax, Intelex, TAT, Jira)
  • Experience with reliability methodologies such as RCA, FMEA, or statistical analysis

What We Offer

  • Pension scheme
  • Subsidized canteen facilities
  • A social and collaborative work environment
  • Opportunity to work on major international energy projects

We are committed to promoting diversity and equal opportunities. We therefore encourage all qualified candidates to apply – regardless of gender, age, cultural background, disability, or belief.

NOV

About NOV

NOV delivers technology-driven solutions to empower the global energy industry. For more than 150 years, NOV has pioneered innovations that enable its customers to safely produce abundant energy while minimizing environmental impact. The energy industry depends on NOV’s deep expertise and technology to continually improve oilfield operations and assist in efforts to advance the energy transition towards a more sustainable future. NOV powers the industry that powers the world.

Industry
Oil, Gas & Mining
Company Size
10,000+ employees
Headquarters
Houston, Texas
Year Founded
Unknown
Website
nov.com
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