Job Description

The Service Product Line Manager with oversee the coordination, planning, order execution, and sales strategy for all aftermarket services for new and existing fleet systems. Plan and manage training contracts, maintenance contracts, time and material orders, equipment upgrades and replacements, monitoring services, extended warranties, and field incident resolution.

What you'll do:

• Product Line Leadership: Lead assigned Service Center product lines and manage Profit & Loss (P&L) results.
• Aftermarket Strategy: Plan and manage all aftermarket service activities across MEPPI.
• Cross-Functional Coordination: Partner with Service Center and Company staff to establish business objectives, policies, responsibilities, and operating procedures.
• Business Planning: Prepare and present business plans for review and approval by Company leadership.
• Financial Oversight: Review activity reports and financial statements, monitor performance against objectives, and revise plans as needed. Manage budgets and departmental resources.
• Project Execution: Manage service and replacement projects to meet schedule, revenue, and profitability commitments.
• People Leadership: Direct staff in alignment with Company policies; drive training, cross-training, development, performance reviews, and compensation input.
• National Service Strategy: Develop and execute national service contract strategies with defined objectives for the service sales team.
• Customer Negotiations: Lead warranty discussions, lifecycle replacement strategies, alternative solutions, and field quality incident resolution with customers.
• Supply Chain Management: Oversee spare parts supply chain and remote storage facility inventories.
• Customer & Vendor Relationships: Manage relationships with customers, service providers, and partners.
• Contract Management: Lead product proposals, contract negotiations, and risk assessments in accordance with Company Limits of Authority (LOA).
• Growth Strategy: Finalize, maintain, and execute the service product line growth roadmap and supporting strategies.
• Service Acquisitions: Drive service acquisition strategy and oversee integration of acquired service-based companies.
• Executive Support: Support MEPPI's Critical Power Solutions Division's General Manager and recommend improvements to Company policies and procedures.
• Professional Representation: Promote the Division’s positive, professional image through timely, collaborative engagement with internal and external stakeholders.

What You'll Bring:

• Education & Experience: Bachelor’s Degree in Engineering, Business, or related field with 10+ years of service management experience and 5+ years of people management, or equivalent combination.
• Technical Knowledge: Understanding of UPS systems and service market dynamics.
• Product Line Experience: Background in service product line development.
• Contract Expertise: Ability to read, interpret, and negotiate contracts and proposal language.
• Communication Skills: Advanced interpersonal, communication, and presentation skills for engagement with employees, vendors, and customers.
• Problem Solving: Strong analytical and troubleshooting skills, particularly for technical issues.
• Cultural Awareness: Ability to work effectively in multicultural environments, including familiarity with Japanese business culture.
• Technical Tools: Proficiency in MS Office applications including Word, Excel, and MS Project for reporting, analysis, and scheduling.

What’s in It for You?

• Comprehensive Health Coverage We’ve got you covered! MEPPI pays 90% of the cost for medical, dental, and vision plans, ensuring you and your family can focus on staying healthy without the stress of high costs.
• Retirement Plans Secure your future with our 401(k) plan, where MEPPI matches up to 4% of your contributions. Your financial wellness is just as important to us as it is to you.
• Generous Paid Time Off Work-life balance is key. Begin earning vacation after just 90 days, plus 12 paid holidays per year.
• Career Development We’re invested in your growth. Take advantage of our training programs and educational assistance to elevate your skills and advance your career.
• Exclusive Employee Discounts Being part of the MEPPI family comes with perks! Enjoy profit sharing and special discounts on our products and services, designed to make your life better.
• 24-Hour Fitness Center Stay fit with access to our on-site fitness center, available to you 24/7.

Why MEPPI?

At MEPPI, you’re not just another team member—you’re part of a mission to innovate and make an impact. As a U.S. affiliate of Mitsubishi Electric, we’re a leader in providing cutting-edge solutions for power systems and rail transportation. Join our collaborative environment where your ideas matter, and your skills help shape the future.

About Us: Mitsubishi Electric Power Products, Inc. is a leader in the North American power systems, rail transportation, and large visual display markets. Join us, and be part of a global team that’s driving the future of transportation and energy solutions.

Equal Opportunity Employer: MEPPI is committed to creating an inclusive workplace. We welcome applications from all backgrounds and ensure that every candidate is considered fairly.

Notice to Agencies and Search Firms: MEPPI is not accepting unsolicited resumes from agencies or search firms for this job posting. Resumes submitted without a signed search agreement will become the property of MEPPI, and no fee will be paid if a candidate is hired as a result of an unsolicited referral.