Job Description

Ready to be part of the world’s most international company?

Join a team that’s been recognized as a Great Place to Work in Lebanon!

At DHL Express, we pioneered cross-border express delivery back in 1969 — and today, we operate in 220+ countries and territories, connecting

people and businesses everywhere. The more connections we create, the better life becomes around the world.

If you’re driven, passionate, and eager to make a real impact, this is your chance.

Join DHL Express Lebanon and become part of a team fueled by motivated people and an Insanely Customer-Centric Culture. Step into a

workplace where you’ll grow, shine, and become a Certified International Specialist.

JOB PURPOSE

The Service Point Advisor is responsible for answering customer inquiries both over the phone and across the counter, ensures that collection and

deliveries of shipments are processed as per network standards and provide a competent, courteous, efficient and proactive point of contact for

customers both internal and external. The Advisor is also responsible in helping to achieve revenue targets through effectively promoting and

selling DHL’s products and value-added services.

MAIN TASKS

Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner

Ensure that a high level of professional rapport is developed and maintained with all customers

Process all shipments accepted at the counter accurately and enter relevant data so as to ensure perfect airwaybills thus offering DHL’s most

suitable service to the customer

Promote and sell DHL’s value-added services such as Insurance, Import Express and TDD and participate actively in the Sales Lead program to

contribute to the country revenue

Work effectively both individually and as part of a team to achieve both individual and department goals and objectives and strive consistently

to promote a positive team spirit

Deal competently with customer complaints and take all possible actions to resolve the issue to their fullest satisfaction with minimal

intervention from Managers

Ensure all shipments are manifested by end of each shift and also ensure all documents and invoices pertaining to WPX shipments are imaged

for quicker clearance.

Ensure that all customer details/requirements are captured accurately onto the relevant systems.

Flexibility to work various shifts, including night shifts, and willingness to be based at different locations as required.

YOUR PROFILE

Have bachelor’s degree or equivalent

Have previous experience in a Customer Contact Centre or Telesales environment

Customer Centric

Excellent communication and interpersonal skills

Ability to work under pressure

Ability to work in fast paced environment

Fluent in English and Arabic

✨ Ready to make a difference?

Apply now and help us connect the world