Job Description

Come join one of the fastest growing Home Services Companies in the US!
Astar Heating and Air  - Plumber
For over 40 years, Astar Heating & Air. has been providing the highest quality heating, air conditioning and plumbing services in Middletown and Orange County New York. The biggest reason for our growth is the quality of our employees. Astar only employs technicians & administrators who are dedicated to doing their job with the utmost technical, ethical and moral values. Our focus on quality and world class customer service has led to explosive growth, so we are seeking experienced Plumbers to join our team.
Come grow with us!
In exchange for your skillset and commitment, we offer:- Company vehicle, gas card, cell phone, and tablet- 401(k) with Profit Sharing - Medical, Dental, and Vision Insurance- Company Paid Short-Term Disability Insurance, Life Insurance, and Long-Term Disability Insurance- Paid Holidays- Paid Time Off (PTO)- Parental Leave- Tuition reimbursement- Special deals/Discounts on a variety of services and entertainment- Tool account- Safety shoe reimbursement- Family & friends discounts on services- Yearly Performance Reviews

Responsibilities:

• Read blueprints and drawings to understand or plan the layout of plumbing, waste disposal and water supply systems
• Cut, assemble and install pipes and tubes with attention to existing infrastructure (e.g. electrical wiring)
• Install and maintain water supply systems
• Locate and repair issues with water supply lines (e.g. leaks)
• Repair or replace broken drainage lines, clogged drains, faucets etc.
• Repair domestic appliances (e.g. washing machines) and fixtures (e.g. sinks) etc.
• Install and maintain gas and liquid heating systems (air-conditioning units, radiators etc.)
• Install waste disposal and sanitary systems with well-functioning DWV systems

Residential Service Plumber Success Metric:

• Customer Satisfaction: Provide clear explanations and educate customers about their plumbing systems and offering preventive maintenance recommendations. Maintain customer satisfaction rate through post-service surveys and feedback. Strive to exceed customer expectations and resolve any concerns promptly.
• First-Time Fix Rate: Achieve a best-in-class first-time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service call.
• Response Time: Respond to service requests within Astar's defined time frame. Timely response ensures customer satisfaction and builds trust.
• Service Revenue Generation: Diagnose and troubleshoot plumbing issues, recommending appropriate solutions and discussing options with customers. Consistently meet or exceed monthly service revenue targets, contributing to the company's financial growth and success. Identify opportunities for upselling and cross-selling additional services, products, or maintenance plans to customers during service visits.
• Service Agreement Enrollment: Successfully enroll customers in Astar’s service agreements, promoting long-term customer relationships and recurring revenue.
• Productivity and Utilization: Maintain a high level of productivity by efficiently managing work orders, minimizing downtime, and maximizing billable hours.
• Technical Excellence: Perform routine maintenance, inspections, and repairs on residential plumbing systems to ensure optimal performance and efficiency. Demonstrate continuous improvement in technical skills and knowledge through training, certifications, and staying updated on industry best practices.
• Inventory Management: Keep track of service vehicle inventory and parts stock, ensuring accuracy and minimizing unnecessary expenses due to missing or overstocked items.
• Safety Adherence: Maintain a perfect safety record by following all safety protocols and guidelines. Ensure zero safety incidents or accidents within the performance period.
• Documentation Accuracy: Maintain accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform.
• Team Collaboration: Collaborate effectively with team members, sharing knowledge and assisting colleagues as needed. Strive to maintain a positive team dynamic and contribute to a supportive work environment.
• Professionalism and Communication: Uphold professional communication and appearance at all times when interacting with customers.
• Attendance and Punctuality: Maintain a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work schedule.
• Additional Duties as Assigned

Join our team and become an integral part of Astar's commitment to exceptional plumbing services, customer satisfaction, and technical excellence. Apply now to embark on a rewarding career journey with us!