Requisition No: 878348
Agency: Department of Transportation
Working Title: SERVICE PLAZA QUALITY AMBASSADOR - 55001398
Pay Plan: SES
Position Number: 55001398
Salary: $52,644.51 - $61,873.46
Posting Closing Date: 06/30/2026
Total Compensation Estimator Tool
STATE OF FLORIDA DEPARTMENT OF TRANSPORTATION
JOB POSTING DESCRIPTION
878 / BUS DEV AND CONCESSION MGMT
OPEN COMPETITIVE
SELECTED EXEMPT SERVICE
FULL-TIME
CONTACT PERSON: Emmani Henry
CONTACT PHONE NUMBER: 407-264-3252
CONTACT EMAIL ADDRESS: Emmani.Henry@dot.state.fl.us
HIRING SALARY: $ 2,379.76 /biweekly / $ 61,873.76 /annually
Join FDOT and be part of the team that works as one to improve safety, enhance mobility and inspire innovation in the Florida transportation system.
To ensure honesty and transparency, all applicants must provide their own work. Unless explicitly requested, the use of Artificial Intelligence (AI) tools to assist with qualifying questions, work samples, or interviews is strictly prohibited, and any breach of this requirement will lead to the applicant being removed from consideration.
Candidates must be United States (U.S.) citizens or lawfully authorized alien workers. Visa sponsorship is not available.
Our Mission
The mission of the Florida Department of Transportation is to provide a safe statewide transportation system that promotes the efficient movement of people and goods, supports the state’s economic competitiveness, prioritizes Florida’s environment and natural resources, and preserves the quality of life and connectedness of the state’s communities.
Our Vision
As a OneFDOT team, we serve the people of Florida by providing a transportation network that is well planned, supports economic growth, and has the goal of being congestion and fatality free.
The Work You Will Do:
Service Plaza Quality Ambassador AND Turnpike Enterprise / Office of Toll Operations
This position will provide onsite oversight of Service Plazas and Convenience Stores on Florida’s Turnpike, ensuring concessionaires meet all requirements for cleanliness, service quality, safety, staffing, operations, and maintenance. It also assists customers with SunPass information, monitors pricing compliance, reports FDOT-related maintenance issues, and supports market basket analysis. Additionally, the position offers critical support during hurricanes and other emergencies to help manage traffic and plaza operations before and after storms.
The Difference You Will Make:
Through cooperation, coordination and collaboration among the OneFDOT team, you will be contributing to a strong and empowering culture of TRREC: Trust, Relationships, Respect, Empowerment, and Communication.
How You Will Grow:
FDOT encourages our team members to grow through engagement, empowerment, training, and professional development. Through our agency’s learning management system, you have access to hundreds of computer-based training and instructor-led courses.
Where You Will Work:
Turnpike Enterprise AND Okahumpka Service Plaza, FL-91 Milepost 299, Wildwood, FL 34785
Annual Salary:
$ 61,873.76
Your Specific Responsibilities:
Provides onsite oversight at Service Plazas and Convenience Stores on Florida’s Turnpike. Monitors the performance of the concessionaire and their vendors to ensure compliance to the requirements outlined in the Concession Agreement. This oversight includes monitoring plaza cleanliness and appearance, quality of service, efficiency, concept operating hours, staffing levels, safety, and maintenance of building and grounds. Responsible for providing real-time feedback to concessionaire’s onsite team on issues that need immediate attention and correction; and escalate issues to Business Development and Concessions Management (BDCM) managers.
Acts as an ambassador for Florida’s Turnpike Enterprise to provide information on SunPass and other information as requested. Assist customers with SunPass kiosks as needed.
Monitors compliance to requirements related to pricing of food, beverages, merchandise, fuel, and other products sold. Assists with validation of market basket analysis.
Reports maintenance issues falling under Florida Department of Transportation (FDOT)’s responsibility to the Facilities group, obtain work orders and track progress to resolution.
Provide critical support during hurricane season to assist with traffic through Service Plazas pre- and post-storm, and where needed in preparation for storm arrival and in other emergency situations.
The Successful Candidate will have the following required Knowledge, Skills, and Abilities:
Knowledge of:
Skills in:
Ability to:
Licensure/Registration/Certification Requirements:
A class E Driver License required.
This position requires a valid Class (E) driver license with an acceptable driving record in accordance with the Department’s Driver’s Record Requirements Policy. An unacceptable driving record is defined as any of the following:
Your driving record will be reviewed and the status of your driver license confirmed.
The State’s total compensation package for employees features a highly competitive set of employee benefits including:
For additional benefit information available to State of Florida employees, visit:https://www.mybenefits.myflorida.com/
SPECIAL REQUIREMENTS: You will be required to provide your Social Security Number to conduct required verifications. Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion in the Career Service, or appointment in the Selected Exempt Service (SES) or Senior Management Service (SMS), unless they are registered with the Selective Service System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS.
THE FLORIDA DEPARTMENT OF TRANSPORTATION VALUES AND SUPPORTS EMPLOYMENT OF INDIVIDUALS WITH DISABILITIES. QUALIFIED INDIVIDUALS WITH DISABILITIES ARE ENCOURAGED TO APPLY. In accordance with Section 110.112, Florida Statutes, and the Florida Department of Transportation’s Individuals with Disabilities Affirmative Action Plan, the agency is committed to ensuring affirmative action and equal employment opportunity for qualified individuals with disabilities. Upon request and as appropriate, reasonable accommodations to individuals with disabilities may be provided. Please contact the Florida Department of Transportation’s Human Resources Office at (850) 414-5300 for assistance.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
Join Florida’s talented workforce to fulfill your professional goals and achieve a meaningful career. Our talented public servants work hard to serve more than 19 million residents across Florida, and you, too, can realize success in the Sunshine State.
Working in Florida’s state government means being responsive to the issues impacting the taxpayers of our state. Florida’s state government boasts both fast-paced work environments in which critical thinking and creative problem-solving are a must as well as steady employment opportunities that prize consistent service to our state’s residents. In some positions, state employment means being able to influence policy decisions and help implement change. In others, state employment means being the reliable resource that our taxpayers have come to expect from Florida’s public servants. All positions offer the ability to gain valuable experience quickly, improving your overall skillset. The State of Florida is seeking individuals with leadership skills, creativity and dedication to their fellow Floridians and individuals who recognize the professional development opportunities and achievements possible through state service.
Florida boasts the third largest population in the country and is richly diverse in both population and landscape. With an award-winning park system, warm weather and beautiful bodies of water, Florida is the perfect environment for recreational activities and outdoor enthusiasts. Our favorable tax climate means your income goes further and our business-friendly policies foster private sector growth. Joining Florida’s talented, diverse workforce provides the opportunity to achieve your professional goals while living in a state that values quality of life, culture and recreation. For employment opportunities with the State of Florida, visit https://jobs.myflorida.com.
