Job Description

Rentokil Initial:

Rentokil Initial is a Global services company employing over 35,000 colleagues across 70 countries. The Company is at the cutting edge of technology and innovation as it strives to protect people and enhance lives, by controlling pests, improving hygiene and improving interior spaces with plants and scenting.

We are experts in the fields we operate in, investing in training, science, innovation and technology, and affording our employees Opportunities for Growth and Development

Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues.

We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.

Find out more on careers.rentokil-initial.com

Our family of businesses:

Rentokil Pest Control is the world’s leading commercial pest control company who provide quality, diligent and friendly services to all our customers.

We operate in over 65 countries and we are ranked in the top 3 in 63 of those.

We are highly innovative and have leading technical and scientific expertise and our customers look to us for our knowledge and integrity.

Although we don’t provide the most luxurious of services, this is certainly essential for all of our customers, and to make sure service happens.

Initial Hygiene is the world’s leading hygiene services company who provide quality, diligent and friendly services to all our customers. We operate in over 40 countries and we are ranked in the top 3 in 38 of those. We produce high quality, tailored hygiene product ranges for washrooms - across all sectors and industries where our customers look to us for our knowledge and integrity.

We have central support functions of Human Resources, IT, Finance, Legal and Marketing & Innovation in the Rentokil Initial Head Office locations and in the country. You would be supporting the business in EAST AFRICA - Nairobi Kenya in Pest Control Department.

Key Responsibilities

• Offer exceptional leadership on all service planning matters at the branch and support the manager and service supervisors in all endeavours that are meant to improve service delivery
• Review and manage service routing and planning under the direction of the manager and in consultation with the supervisors, and ensure regular updates so that there is minimum time wastage
• Make timely and sound decisions regarding service planning and scheduling, keeping your supervisor & manager fully abreast
• Offer precise service programming so that all services are rendered when due and are promptly processed in the service program (ICABS).
• Take written instructions on installations, withdrawal of services and removal of any company assets from the service supervisor & manager and action accordingly when this happens
• Ensure high productivity of the service team and that the state of service is maintained at an acceptable level.
• Ensuringnsure the use of ICABs is optimized through timely capturing of visits and terminations/ stop service, etc
• Organize for new installations and removals, and ensure to capture these in ICABS
• Offer professional customer service so that good customer relationships are maintained in bid to avoid contract terminations on poor service reasons.
• Enhance communication with customers through proper handling of telephone calls and quickly responding to any customer requirements
• Take proactive action on Customer Voice Counts results as may be required on your part, and escalate serious matters to management
• Keep record of and remain accountable for Equipment for Rental where applicable under the direction of the manager.
• Participate in monthly reporting and report accurately key data such as number of complaints, terminations, certificate accurately capturing, joiners & leavers.
• Proper filing of contracts to ensure these are available at all times, neatly stored and archived to enable easy retrieval.
• Proactively support the price increase/contract renewal process, by drafting and coordinating distribution of related letters & correspondences .
• Prepare and share service schedules for high dependency customers that require them and communicate to the client.
• Undertake telephone sales that may come through enquiries and from old jobs or terminated contracts record
• Address on a timely basis cases of potential terminations under the guidance of the manager.
• Promote the improvement, enhancement and achievement of agreed client retention rate.
• Have a keen interest in safeguarding company assets allocated to your department/section and report misuse to your manager/FD
• Play a key role in H&S and report promptly any H&S incidences to the manager and senior management

What We Are Looking For

• Strong planning, scheduling, and organizational skills.
• Excellent communication and customer service abilities.
• High attention to detail and ability to manage multiple priorities.
• Good computer skills and experience working with operational systems.
• A positive attitude, teamwork mindset, and problem-solving ability.
• Previous experience in service coordination, logistics, customer service, or administration will be an added advantage.

Why Join Us?

• Opportunity to be part of a growing and dynamic team.
• Exposure to a leading service organization.
• Collaborative work environment focused on service excellence.
• Opportunities for learning and professional development.

Requirements

Key requirements

● A diploma or degree qualification in any business course

● 2–5 years of experience in service planning, operations coordination, administrative or a related role, preferably in the pest control industry.

● Understanding of Health & Safety (H&S) protocols related to pest control operations.

● Strong knowledge of pest control services, chemicals, and regulatory compliance

● Excellent verbal and written communication skills to interact with customers, supervisors, and management.

● Strong ability to plan, schedule, and coordinate service tasks effectively.

● Ability to proactively address service issues, customer concerns, and operational inefficiencies.

● Familiarity with service routing, planning, and scheduling tools such as ICABS or similar service management software.

Benefits

1. Base salary
2. Medical Cover: To be arranged immediately upon joining
3. Pension & Group Life Assurance Cover: To be arranged after confirmation
4. Quarterly Incentives - enhanced earnings - Half Yearly and FY Vacations Incentive trips
5. Promotional Opportunities