Job Description

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

Konecranes is seeking an organised and customer-focused Service Planner to be based in either Hobart or Devonport, TAS. In this role, you will be responsible for coordinating and executing service activities through a team of technicians while ensuring efficient scheduling, parts availability, customer communication, and operational support.

This is a fast-paced position suited to someone who thrives on planning, problem-solving, and building strong customer relationships while maintaining high safety and service standards.

Key Responsibilities

• Coordinate and schedule service requests across the technician team, monitoring progress to ensure jobs are completed safely, on time, and within budget.
• Plan and execute scheduled service orders and notifications, including customer contact, reminders, bookings, and follow-up activities.
• Liaise with customers regarding access equipment requirements (EWP/Scissor Lift hire) and arrange equipment as needed.
• Create purchase orders for spare parts, EWPs, and other required goods and services.
• Monitor spare parts orders and delivery dates to support efficient service execution.
• Track workshop equipment repairs and coordinate collection and delivery with customers.
• Support preparation and management of parts for service jobs, including stock returns and inventory accuracy.
• Monitor labour hours, technician productivity, and job profitability against budget targets.
• Ensure all service activities and job records are accurately entered and maintained within company systems.
• Maintain and update customer asset information within Konecranes operating systems.
• Coordinate technician travel arrangements, including accommodation and flights where required.
• Support customer KPI reporting and rolling three-month forecasting for planned work and invoicing.
• Assist with customer site induction records to ensure compliance requirements remain current.
• Participate in branch service meetings, toolbox talks, and HSE committee activities to promote continuous improvement and safe work practices.
• Provide general administrative support to the branch as required.

Qualifications

• Minimum of 2 years’ experience in a Service Planning/Scheduling role or equivalent.
• High degree of organisational ability.
• Demonstrated experience working with various computer systems and programs including Word, Excel and PowerPoint.
• Ability to plan work effectively and work well under pressure.
• Work well both independently and in a team.
• Ability to effectively and productively engage with key stakeholders at all levels throughout the organisation.
• Superior oral and written communication skills.

Additional Information

• A competitive base salary, based on experience
• 15% bonus based on agreed KPI's
• The opportunity to participate in the Employee Share Scheme
• The chance to be part of a supportive team environment
• To be recognised and take advantage of hundreds of discounts and rewards through the MyKonecranes Rewards program
• Support and encouragement to develop your skills with training opportunities available

Konecranes moves what matters We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.