Job Description
For Linklaters Office in Warsaw, we are currently recruiting for the Service & Performance Reporting Consultant role.
Service & Performance Reporting Consultant monitors and analyses Technology & Data service performance by maintaining dashboards, creating reports, and collaborating with departments to identify improvements, ensuring compliance with Firm policies and supporting data-driven decision-making for the Firm.
You will be responsible for:
- Assisting in gathering data from secure data sources with guidance from Technology & Data teams.
- Helping interpret data and create basic reports and presentations using simple statistical methods.
- Tracking environmental and portfolio data & metrics and reporting them to Technology & Data management and stakeholders.
- Supporting the creation and maintenance of performance reports and dashboards to show Technology & Data service performance.
- Working with Product and Platform teams to agree SLA and other performance criteria to assess services on.
- Monitoring Technology & Data service performance using benchmarks and key performance indicators and noting any trends or potential issues.
- Working with different departments to understand their needs and suggesting simple improvements.
- Ensuring all reporting tasks follow Firm rules and policies with supervision.
- Managing and analysing Technology & Data systems data for management reports under supervision.
- Assisting in implementing best practices for data management and reporting processes.
Your experience:
- Min. 4-5 years of experience working with data, including gathering, managing, and analysing information securely.
- Ability to create clear, accurate reports and presentations using simple statistical and analytical methods.
- Skilled in developing, maintaining, and interpreting dashboards and performance metrics.
- Comfortable tracking, reporting, and escalating basic project and portfolio data to stakeholders.
- Strong attention to detail and ability to identify service performance trends or emerging issues.
- Effective communicator, able to collaborate across departments to understand needs and suggest practical improvements.
- Familiar with best practices in data management, reporting, and compliance, preferably in a regulated environment.
- Organised and methodical approach to delivering tasks within deadlines, with a commitment to accuracy and Firm policies.
- Willing to learn and work proactively under supervision, seeking guidance when needed.
- Demonstrates a positive, inclusive mind-set aligned with Linklaters’ values, including integrity, respect, and an openness to new ideas.
Location
- Warsaw (hybrid model – min. 2 days per week at the office)
Type of contract:
Benefits:
Joining Team Linklaters will see you qualify for a range of benefits designed to reward the vital contribution you'll be making to our success. These include:
- Private medical insurance
- On-site gym and bike facilities
- Group Life insurance
- Firm funded worldwide personal travel insurance, for you and your family
- Subsidised sport card or public transportation card
- Wide range of training opportunities
Linklaters:
Linklaters is a global law firm, providing legal services in 20 countries and through 30 offices.
Linklaters is a people business. Being best in class in the eyes of our clients means that our people must be exceptional.
We look not only for brilliant minds, but for people who will thrive in our environment: people who love working collaboratively and demonstrate the innovative, efficient, agile, entrepreneurial, and responsible mind-set we aim to bring to every interaction.
Ours is an environment of outperformance. We achieve this not with targets and incentives, but by fostering a positive, supportive, fair, and open atmosphere.
We respect and value difference but insist on inclusivity. We celebrate all aspects of diversity and challenge any form of bias. This is vital to our ability to work as one team, with a common goal.
What sets us apart:
At Linklaters:
- We offer a truly global work experience and the opportunity to be involved in strategic projects that drive innovation and shape the future of our business
- We belong to a firm that embodies its corporate social, environment, and governance responsibility commitments
- We remain focused on talent and having the best people which will result in a diverse workforce
- Having got the best people, we want them to feel included, valued and respected so they can perform at their best
- We advocate speak-up culture to empower our people in sharing their voices and an open-door policy to ensure they are listened to
- We invest in custom-fit career paths for our people in line with their talents and aspirations
- We provide agile working solutions to meet the changing needs of our people and our business
- We are committed to people first relationships based on mutual trust, respect, and appreciation
- We support the health and wellbeing of our people, providing a safe space to talk about emotions and mental health with access to expert advice as needed
- We invest in developing leaders of the future who demonstrate emotional intelligence and a passion to discover, coach and develop the talents of others
Technical Skills:
Availability Management, Business Partner Support, Data Analysis, Data Analysis Reporting, IT Capacity Management, IT Incident Management, IT Service Delivery Management, IT Service Level Management, KPI Analytics, KPI Design, Microsoft Excel, Microsoft Power Business Intelligence (PBI), Performance Analytics, Performance Dashboards, System Administration, Third Party Management
This list of duties and responsibilities above is not exhaustive. It is intended to describe the general content of, and requirements for, the performance of this job. As such, the role may also include the undertaking of additional tasks as required.
