Job Description

Create your best future and join Westpac as a Service Owner, Pricing

What’s the role?

As Service Owner, Pricing, you’ll provide leadership across Westpac Group’s mortgage pricing strategy, operations and capability. You’ll be responsible for how home loans are priced across brands and distribution channels, ensuring pricing decisions balance strong commercial outcomes with fair and consistent customer experiences.

You’ll lead the Mortgage Pricing squad and oversee the Pricing Escalations Team, setting strategic direction and supporting effective pricing approvals and escalation processes. Working closely with distribution, product, technology and risk partners, you’ll also play a key role in strengthening pricing capability and systems and driving ongoing transformation of the pricing ecosystem.

This is a permanent opportunity based in Sydney, with a hybrid working model that supports flexibility and collaboration.

What do I need?

You’ll bring the experience and judgement to lead pricing outcomes at scale, balancing commercial performance, customer fairness and risk considerations. To be successful, you’ll demonstrate:

• A strong understanding of retail banking products, with the ability to apply pricing principles in a way that supports sustainable growth and positive customer outcomes.
• Commercial acumen, including the ability to assess profitability drivers and translate insight into clear pricing recommendations.
• Proven people leadership capabilities, with experience leading multidisciplinary teams and setting clear direction in complex environments.
• The confidence to engage with senior stakeholders, providing advice and recommendations that consider both customer impact and commercial outcomes.
• The ability to navigate complex technology ecosystems and lead change initiatives that improve pricing processes, controls and decision making.

Why join us?

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

• Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
• Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
• Tailored learning and development opportunities to help your grow your career within the bank.
• Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

Create your future today

To get started, simply click on the APPLY or APPLY NOW button

We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website