Job Description

The Service Owner is accountable for the end-to-end health and performance of a portfolio of shared platforms.

This role ensures platforms deliver business value while remaining compliant, cost-effective, and aligned with enterprise standards. The Service Owner acts as the single point of clarity across governance, lifecycle, and stakeholder coordination.

What is expected from this role

• Act as a Service owner for platform value, balancing business needs, risk, and long-term sustainability
• Drive consistency and transparency across platform governance, lifecycle decisions, and vendor interactions
• Foster strong collaboration across IT, business stakeholders, and peer service owners to enable seamless platform usage

Tasks and responsibilities

• Centralize accountabilities for all managed platforms.
• Ensure alignment with IT ways of working, strategy and architecture.
• Strengthening compliance, governance, and risk management.
• Standardized processes, documentation, and lifecycle management.
• Optimizing cost efficiency and vendor management.
• Manage the relationship with other service owners and POs that we share platforms with.

Requirements

• Strong understanding of enterprise architectures, cloud platforms, integrations, APIs, and data pipelines.
• Experience leading platform governance, technical audits, and risk management.
• Proficiency in DevOps practices, CI/CD pipelines, monitoring frameworks, and automation.
• Ability to define and enforce technical standards and lifecycle processes.
• Strong cross‑team facilitation and the ability to drive technical alignment across multiple squads.
• Demonstrate strong business–technical translation skills with experience liaising across business, operational, and IT teams; quickly learn new tools including AI and automation solutions.
• Excel in a fast-paced, global environment through strong time‑management, independent problem‑solving, attention to detail, and fluent English communication.
• Hold a relevant bachelor’s degree, ideally with pharma experience or prior roles in digital marketing/SEM/SM within service delivery settings; able to work hybrid from Sant Cugat and travel occasionally.

#IamBoehringerIngelheim because…

We are continuously working to design the best experience for you. Here are some examples of how we will take care of you:

• Flexible working conditions
• Life and accident insurance
• Health insurance at a competitive price
• Investment in your learning and development
• Gym membership discounts

If you have read this far, what are you waiting for to apply? We want to know more about you!