Job Description

Who We Are

In Melbourne, water is essential to our way of life.

As caretakers for Melbourne’s water cycle, we care for water, life and land throughout Melbourne: both its people and its biodiversity.

Each time you drink from the tap, flush a toilet or kayak down the Yarra, we’re there. Primed and ready, quietly delivering some of the world’s cleanest water for over five million residents and wildlife that call Melbourne home, just as we have for over 130 years.

If you value making it count, diving in with curiosity, and doing what’s right, you're in the right place.

About The Role

Salary: MW EA 7.1: $115,394 + Super

Reporting to the Team Lead, Asset Information Systems, this full‑time, permanent role sits within the Asset Information Systems team. The Service Owner Asset Information Systems is accountable for the operational performance, reliability and risk management of a defined portfolio of asset information platforms, including CMMS, GIS, LIMS, engineering document management systems, and associated SaaS and cloud services.

The role owns the steady‑state operational lifecycle of these systems, acting as the single point of accountability to ensure services deliver agreed business outcomes while meeting regulatory, security and contractual obligations.

In this role you will:

• Own and lead the end‑to‑end operational lifecycle for allocated Asset Information Systems, including operations, change, incident, problem management and continual improvement
• Act as the single point of operational accountability, representing assigned services to business stakeholders, IT, vendors and project teams
• Ensure operational readiness and safe transition of new or changed systems into support, including documentation, monitoring, access controls and support models
• Collaborate with business users, Service Delivery and IT Architecture to ensure services meet performance expectations, standards and business requirements
• Manage enhancements, patches, upgrades and configuration changes in line with Melbourne Water standards, engaging IT Architecture where design or integration assurance is required
• Contribute operational SME input to projects, upgrades, integrations, data migrations and SaaS implementations
• Manage operational vendor performance and contribute to licence, contract and financial management in partnership with Procurement and the Manager
• Monitor service performance and KPIs (availability, incidents, vendor SLAs) and report risks and issues through appropriate governance forums

About You

• Experience operating and supporting enterprise‑scale applications such as IBM Maximo - required, AutoDesk products, ESRI ArcGIS, LIMS, document management systems and SaaS/cloud platforms preferred.
• Demonstrated experience applying ITIL practices across Change, Incident and Problem Management
• Strong understanding of application operations, integrations, identity and access management, and cloud/SaaS environments
• Proven ability to coordinate across IT, Service Delivery, Architecture teams and external vendors
• Experience using Service Management tools such as ServiceNow
• Working knowledge of IT security, access controls and regulatory requirements in a critical infrastructure or utility environment
• Strong stakeholder engagement skills with the ability to translate technical concepts for non‑technical audiences
• Ability to manage competing priorities in a complex, high‑pressure operational environment
• Obtain AusCheck Clearance. (please see important information below*)

For more information, please review the attached position description: Service Owner Asset Information Systems.pdf

Why Join Us

At Melbourne Water, we care about water and all life that springs from it.

Our people are fuelled by passion, and with safety at the forefront, we have an unwavering sense of purpose, and are on a mission to protect every Melburnian’s way of life, one drop at a time.

We walk the talk when it comes to flexible working – but that’s not all. Our culture of purpose, safety, results, and learning permeates everything we do. We're dedicated to doing what's right, and this commitment extends to the meaningful work we do in a supportive and inclusive culture that encourages you to make the most of your talents.

Our long-standing commitment to Diversity, Inclusion, and Belonging means that Aboriginal and Torres Strait Islander peoples, LGBTIQ+ individuals, neurodivergent individuals, people living with disability, mature age and young jobseekers from all cultures can apply with confidence knowing they are safe, affirmed, and celebrated.

If you’re curious, action-orientated, outcomes-focused, and care deeply for public resources, community, and the environment, we'd love to receive an application and learn if you could be a great fit.

How To Apply

Click the 'Apply Now' button below and complete our online application form.

Closing date: Friday 29th May at 11:55pm AEST

*Important Information

The Security of Critical Infrastructure (SoCI) Act 2018 requires Melbourne Water, as an operator of critical infrastructure, to prepare a Critical Infrastructure Risk Management Program (CIRMP), which has been undertaken and managed by the Security and Emergency Management Team.

Melbourne Water are required to assess roles across Melbourne Water to determine what roles are critical under the Act. All employees working in a role deemed SOCI critical will require additional background checks via AusCheck. This role is deemed critical and the preferred applicant will be asked to undertake an AusCheck.

The AusCheck process is outlined clearly in this presentation provided by AusCheck CI Critical Worker: Getting Started Guide | Rise 360 (articulate.com)