Job Description

As a Service Owner, you will play a crucial role in managing and optimizing our IT services, with a specific focus on Hardware Engineering. Your responsibilities will include driving service improvement, addressing business escalations, and collaborating with IT service providers and vendors to meet agreed-upon service levels. You will also ensure efficient communication with stakeholders and drive month-end closing activities.

• Manage and oversee the operational aspects of IT services within the Hardware Engineering portfolio, ensuring business continuity and user satisfaction.
• Address business escalations and lead Root Cause Analysis (RCA) for incidents, driving continuous service improvement.
• Establish and maintain service catalogs, ensuring accurate documentation and efficient service delivery.
• Monitor service license usage and needs, keeping a close eye on total service costs and optimizing resource allocation.
• Collaborate with IT service providers and vendors, managing relationships and ensuring they meet agreed-upon service performance levels (SLAs).
• Work closely with Project Managers to capture and deliver service requirements, ensuring smooth project transitions.
• Communicate effectively with business and IT stakeholders, providing updates and addressing their concerns.
• Drive month-end closing activities from an IT support perspective, collaborating with business teams to ensure timely and accurate reporting.
• Ensure asset and configuration management are handled with high-quality standards, maintaining accurate records.
• Stay updated on industry trends and best practices, continuously improving our IT service offering.

• Bachelor's degree in IT Engineering or a related field.
• 5-7 years of experience in IT Service Management, with a proven track record of success.
• Strong communication skills, with fluent English language proficiency.
• ITIL certification is preferred but not mandatory.
• Technical understanding of IT Platforms and Tools within the Hardware Engineering ecosystem preferred but not mandatory.
• Ability to work effectively with cross-regional teams and stakeholders.
• Excellent problem-solving and analytical skills, with a results-driven approach.
• Experience in managing and leading teams, fostering a collaborative work environment.
• Strong organizational skills and attention to detail.
• A passion for IT Service Operations and a commitment to delivering exceptional user experiences.