$25.77 per hour
Onsite
PRIDE Industries is a fast-paced company with a mission: To Create Jobs for People with Disabilities while providing high quality, value-added solutions to our nationwide customers. We are currently recruiting to fill the following position:
This position is on a federal AbilityOne contract that requires that most of the work hours are performed by employees with disabilities. Due to program requirements, this particular position needs to be filled by a person with a disability
PRIDE Industries
Job: Service Order Dispatcher
Job Code: J54 - JB-Service Order Dispatch
SCA Occup: 01320 Service Order Dispatcher
Salary Grade: Federal Wage Determination or Collective Bargaining Agreement
FLSA Status: Non-Exempt
Approval Date: March 2017
Under general supervision a Service Order Dispatcher receives, records, and distributes work orders to service crews upon customers' requests for service. The dispatcher records information, prepares work orders, schedules service, dispatches service crews, keeps a record of work orders and service calls, relays information to other departments, and communicates with the customer to ensure satisfactory service.
TYPICAL DUTIES:1. *Observe, receive, obtain, and document information from multiple sources, with focus on customer service;2. *Research complaints and recommend resolutions; 3. *Translate oral information from the client accurately into work order software;4. *Identify, organize, plan, and prioritize requirements of maintenance and repairs;5. *Relay work orders, messages, and information to others by phone, 2-way radio, written form, e-mail, and in person;6. *Create, coordinate and track service orders to ensure work is authorized and meets time requirements;7. *Audit and maintain documents for accuracy and completeness;8. *Represent PRIDE to customers, public and other external sources;9. *Follow all safety rules; 10. May schedule maintenance service; 11. Performs other duties and projects as required.
* Denotes Essential Job Function
MINIMUM QUALIFICATIONS:• Computer literacy including skill to operate word processing, spreadsheet, Internet, and service order applications;• Ability to communicate effectively orally and in writing, and to respond to questions from vendors, customers, management, and others;• Ability to build effective working relationships with staff, customers, and others; • Follow organized, structured procedures to provide services to serve customer and identify best alternative solutions to problems;• Ability to compile, code, categorize, calculate and verify information with attention to accuracy and detail.• Ability to manage and accurately track resources and time, and adapt to changing work priorities;
EDUCATION REQUIREMENTS:
Not Applicable
CERTIFICATES OR LICENSES REQUIRED:
The following licenses or certificates may be required depending on local, state and/or contract requirements:
Valid Driver's License
PHYSICAL REQUIREMENTS:
Employees must have the ability to perform the following physical demands for extended periods of time with or without assistance:
• Maneuvering to and around equipment • Bending, stooping, and reaching• Utilizing keyboard• Monitoring computer systems• May include viewing computer/CCTV monitor(s) and detailed work requiring close vision• Moving or lifting boxes up to 25 pounds • Answering/making phone calls • Communicating with others
WORK ENVIRONMENT:
Work is primarily performed at a customer’s location in an office / shop environment with limited privacy and some exposure to background noise and/or noise from equipment. Transporting to locations with the work site may be required. Employees may also be exposed to extreme cold or heat.
DISCLAIMER:
The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job. Employees are expected to follow their supervisor’s instructions and to perform the tasks requested by their supervisors.
At PRIDE, we make a difference in the lives of many, one job at a time.
Ready to make an impact?Join an organization where business meets purpose and every role contributes to a greater mission. Apply today at PRIDE Careers and be part of something meaningful.
Learn more about who we are and what we stand for at www.prideindustries.com
PRIDE Industries is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or any other characteristic protected by law.
Thank you for considering a career with us—we look forward to connecting with you!
Since 1966, PRIDE Industries has delivered business excellence with a positive social impact. Through proven business performance, we are shifting the paradigm about the value people with disabilities bring to a high-performance workforce. We optimize our customers’ business operations while creating sustainable career opportunities and training for people with disabilities and other barriers to employment. We prove the value of an inclusive workforce model every day through our social enterprise model and operational success across multiple industries.
Our services include facilities operations and maintenance services, custodial services, contract manufacturing, supply chain management, packaging and fulfillment services, and staffing and recruitment to commercial and government organizations nationwide.
Our goal is to create 100,000 jobs for people with disabilities.
One in five Americans has a disability, and two-thirds of working-age Americans with disabilities are unemployed. As the nation’s leading employer of people with disabilities, we believe that people of all abilities should have equal access to achieve their employment goals. And that belief shapes everything we are as a company. We are bound by a set of core values and a shared commitment to diversity, equity, and inclusion.
