Job Description

If you are a Service Order Administrator professional looking for an opportunity to grow your career, this is an excellent opportunity to join Emerson’s Measurement Solutions Customer Experience Group. In this role, you will serve as a key point of contact for customers, managing service orders from receipt through completion while ensuring a high level of accuracy, responsiveness, and customer satisfaction. You will collaborate with cross-functional teams to support order execution, resolve customer inquiries, and help deliver an exceptional customer experience. The role combines customer engagement, order management, problem-solving, and process coordination in a dynamic, collaborative environment.

In This Role, Your Responsibilities Will Be:

• Manage a portfolio of customer accounts and serve as a primary point of contact for service order-related inquiries.
• Review customer orders for accuracy and ensure timely and complete processing within business systems.
• Enter and maintain customer order information in CRM and ERP systems while ensuring data quality and accuracy.
• Validate commercial, compliance, and order documentation requirements and coordinate resolution of any discrepancies.
• Coordinate with internal teams to support scheduling, purchasing activities, service requirements, inspections, training, and delivery milestones.
• Monitor order progress, expedite activities when needed, and communicate updates proactively to customers and stakeholders.
• Support invoicing activities and contribute to the successful completion of customer orders.
• Take ownership of customer concerns, disputes, and service-related issues, working collaboratively to achieve timely resolutions.
• Maintain accurate records, reports, and order logs while supporting continuous improvement initiatives.
• Build strong relationships with customers and internal partners to deliver a consistent, high-quality customer experience.
• Adhere to Emerson’s ethics, compliance, and corporate standards in all activities.

Who You Are:

You place a strong emphasis on understanding customer needs and delivering solutions that create positive outcomes. You consistently achieve objectives by maintaining focus, accountability, and a commitment to quality results. You carefully evaluate information, identify issues, and apply sound judgment to solve problems effectively. You build productive relationships across teams through active listening, clear communication, and respectful collaboration while maintaining high ethical standards in everything you do.

For This Role, You Will Need:

• Experience supporting customers, managing orders, coordinating services, or performing similar administrative or operational responsibilities.
• Strong communication skills with the ability to interact professionally with customers and internal stakeholders.
• Professional proficiency in English and German.
• Ability to manage multiple priorities, maintain attention to detail, and work in a structured and organized manner.
• Proficiency with Microsoft Office applications and the ability to learn business systems and processes.
• Commitment to collaboration, integrity, and delivering an outstanding customer experience.

Preferred Qualifications That Set You Apart:

• Experience working in an order management, customer service, order execution, or customer-facing environment.
• Familiarity with ERP, MRP, CRM, or similar business systems.
• Knowledge of service operations, order fulfillment, invoicing, or supply chain processes.
• Experience collaborating with geographically dispersed or remote teams.

Our Culture and Commitment To You:

At Emerson, we prioritize a workplace where every employee is valued, respected, and empowered to grow. We foster an environment that encourages innovation, collaboration, and diverse perspectives—because we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.