Milton CAT is looking for a reliable, detail‑driven Service Operations Support professional to play a key role in keeping our service technicians, supervisors, and customers running smoothly. This is a hands‑on coordination role that sits at the center of our service operation—ideal for someone who understands urgency, follow‑through, and how the shop and the field work together.
If you take pride in keeping things organized, solving problems under pressure, and supporting skilled technicians, this role offers stability, respect, and long‑term career opportunity in the heavy equipment industry.
Pay Rate: $25.00-$28.00 per hour based on experience
Why Milton CAT?Milton CAT, a privately held company, is the exclusive distributor of Caterpillar earthmoving and construction machinery, engines, and generator products in the Northeast. We offer rewarding careers with extensive and ongoing training and have opportunities for you to develop and grow your career while making the most of your skills and strengths. Whether you’re looking for a steady job with great, family-friendly benefits, or an exciting place to start your career and grow within the organization, Milton CAT is the place for you.
Join an exceptional team that cares about you and invests in your future. Our excellent benefits include:
What You’ll Do
You’ll be the go‑to support person for our Service Department, ensuring work gets scheduled, communicated, and closed out accurately and on time.
This role places heavy emphasis on follow‑through, accountability, and supporting supervisors and technicians so jobs get completed correctly the first time.
What We’re Looking For
This job description is not intended to be all-inclusive. Your supervisor may request and assign similar duties.
Resumes that are mailed, emailed or hand-delivered to Milton CAT or any employee will not be considered. You must apply online. A background check and a drug test are required as part of our pre-employment process.
Milton CAT is an equal opportunity employer that values the strength diversity brings to the workplace. We encourage applications from individuals with disabilities, minorities, veterans, and women. Applicants receive fair and impartial consideration without regard to race, sex, color, religion, national origin, age, sexual orientation, gender identity, handicap, disability, veteran status, genetic data, or other legally protected status. We base all employment decisions to further this principle of equal employment opportunity. VEVRAA Federal Contractor. EEO/AA employer. Milton CAT is a Drug-Free workplace.
Milton CAT is the Caterpillar Dealer for the Northeast region of the United States. Our territory includes Massachusetts, Rhode Island, Maine, New Hampshire, Vermont and upstate New York.
We are a private company, founded in 1960, owned by the family who started the business fifty years ago. Since those early days, Milton CAT has grown to 12 locations, and close to 1000 employees. We're consistently named one of the world's top CAT dealers in terms of sales volume and we're well-known for our progressive practices. In addition to the complete range of Caterpillar equipment, we also sell and service several other top brands that complement the Caterpillar brand.
The company has two main divisions; Earthmoving and Power Systems.
The Earthmoving Division sells, rents and supports machinery and work tools for segments that include the construction, landscaping, forestry, mining, quarry, crushing and screening and municipal sectors.
The Power Systems Division sells, rents and supports power generators and air compressors, and has a specialized engineering group that works with customers to develop customized power systems. Those Milton CAT locations close to water have a marine focus; an industrial group markets engines to manufacturers to power their own machines; and the on-highway truck engine business is an important component for all of our locations.
