About Us
Established in 2001, MES is the nation’s largest provider of PPE, fire apparatus, uniforms, and services to first responders. With over 25 locations, MES is the most trusted source of equipment and service for firefighters, law enforcement, and EMTs. Our dedicated team of over 300 sales representatives and certified service technicians allows us to bring unparalleled quality and service to our industry. MES supports its customers with innovative digital commerce solutions and a nationwide warehousing system with three strategically located hubs that carry thousands of products representing the best brands on the market.
MES offers a great work environment, professional development, challenging careers, and competitive compensation. MES is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.
MES will only employ those legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a pre-employment screening.
The Service Operations Specialist is responsible for managing all facets of MES service warranty claims, parts transfers and appointments through the FSM software platform. This role focuses on the efficient processing of claims, scheduling, routing, and coordination of service technicians to ensure optimal productivity and customer satisfaction. The position collaborates closely with service segment leaders, Service Managers, and Service Operations Manager to plan and execute service activities that drive operational excellence and profitability.
Key Responsibilities
Scheduling & Coordination
Requirements
Training Requirements
Core Competencies
Benefits:
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Since 2001, MES has been committed to protecting heroes who face heat, hazards, and heights in the most challenging environments. As the largest supplier of firefighting and emergency responder equipment in North America, MES serves the fire service, law enforcement, and industrial safety markets with high-performance products from top brands like 3M Scott, Honeywell, Industrial Scientific, RKI, Fire-Dex, Seek Thermal, Hurst Jaws of Life, and 5.11 Tactical just to name a few.
With over 30 strategically located branches across the U.S. and Canada, MES offers the industry's most comprehensive network of specialized sales representatives, certified service technicians, and state-of-the-art service centers. This expansive footprint enables us to provide exceptional local service, faster deliveries, and premium customer support. Our innovative solutions and reliable equipment help ensure safety, preparedness, and success for every mission.
Headquartered in Sandy Hook, CT, the company employs a team of over 700 dedicated employees to serve communities throughout the United States and Canada.
