Tourneau|Bucherer

Service Operations - Seattle

Tourneau|Bucherer  •  Seattle, WA (Onsite)  •  14 days ago
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Job Description

Location: Seattle,Washington,United States

Job Title: Service Operations

Reports to: Service Department Manager

Division: Retail

OVERVIEW

The Service Operations team member of the Rolex Boutique workshop is responsible for the process flow of all Rolex customer repairs. This role will serve as the central communication point between the manufacturer, the Long Island City service facility, the in-store watchmaker(s) and the clients.

ESSENTIAL JOB RESPONSIBILITIES

  • Service intake, data entry and associated follow-up on all client repairs
  • Assist the watchmaker(s) with the technical workflow to ensure efficient turnaround time
  • Monitor and track productivity standards to meet volume goals and ensure due dates are adhered to
  • Review and maintain sufficient spare parts, tools and supplies as well as order parts needed for specific repairs
  • Serve as a liaison between the store and the Long Island City Service facility
  • Process all inbound/outbound service-related shipments
  • Maintain a safe workshop free from risks by complying with Bucherer USA established safety policies and procedures

QUALIFICATIONS

  • Multi-tasker with strong organizational skills
  • Experience developing operational strategies
  • Polished and passionate communicator with excellent interpersonal and multidisciplinary project skills
  • Experience in the timepiece industry with technical service knowledge base
  • Demonstrated success building team relationships within a store/company environment
  • Proficient Microsoft Office computer skills

We are an Equal Opportunity Employer. All persons shall have the opportunity to be considered for employment without regard to their race, color, creed, religion, national origin, ancestry, citizenship status, age, disability, sex, gender, veteran status, genetic information or any other characteristic protected by applicable federal, state or local laws.

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Tourneau|Bucherer

About Tourneau|Bucherer

The Marriage Of Tourneau And Bucherer In 2018, Two Long-Standing Industry Leaders, Is Bringing Together The Best Of Both Companies To Surprise And Delight Watch And Jewelry Customers Around The World. When Bucherer Acquired Tourneau In 2018 To Make Its Foray Into The American Market, Wonderful Evolutions Began That Are Designed To Offer Customers Inspiring Products, Unparalleled Service, And Warm And Inviting Luxury Environments. Both Companies, One American Born In 1900 And One Swiss Born In 1888, Together Boast More Than 200 Years Of Rich History And Expertise When It Comes To The Retail, Watch, And Jewelry Worlds. Now They Bring Their Innovative Visions Together And Underscore All They Offer With A Dedicated Commitment To Customers That Is Deeply Rooted In Trust, Shared Values, And Unexpected Yet Enjoyable Twists. Tourneau Has More Than 35 Retail Locations In America, Including The Stunning Bucherer 1888 Timemachine Flagship Located On Historic Madison Avenue In New York City. While Bucherer Has 36 Boutiques Across Europe. The Bucherer 1888 Brand, Headquartered In Lucerne, Switzerland. Several Of The Newly Rebranded Stores Now Feature Bucherer Fine Jewellery As Well. For more information, please visit Tourneau.com.

Industry
Fashion & Apparel
Company Size
501-1,000 employees
Headquarters
New York, NY
Year Founded
1900
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