Finning Canada
1
PermanentFinning Canada is looking to hire a Permanent, Full-Time Service & Operations Planning Lead who will report to the Director, Service Growth & Labour Planning and play a key role in developing a comprehensive labour strategy to ensure the service network is prepared to meet future demand. The role may be based in either Calgary or Edmonton.
In this role, you will collaborate closely with Aftermarket, Performance Solutions, Caterpillar, and Operations teams to conduct research and analysis that supports the evaluation of new opportunities and partnerships. Your insights will inform critical business decisions related to strategic investments, enhanced organizational capabilities, revenue growth, and improved operational efficiency.
The successful candidate will develop short-, medium-, and long-term workforce projections at an aggregate level to define network capacity against growth targets. These projections will be informed by key inputs such as Service DCAL, skill distribution, and parts growth targets, with a strong focus on identifying and addressing priority areas to ensure demand is effectively met.
Major Job Functions:
Develop end-to-end data analytics, reports, metrics & presentations to support the development and maintenance of a multiyear labor strategy.
Analyse and interpret data; identifying patterns and highlighting deviations to generate accurate forecasts and reporting.
Prepare formal and informal reports to communicate results of analysis or provide specialized reporting based on business requirements.
Develops, manages, and ensures formal tools are developed to publish monthly/quarterly/annual KPIs and other performance targets
Present data graphically and effectively while translating complex findings into written reports.
Develop and maintain accurate recoverable Headcount reporting, incorporating financial targets and long term growth planning.
Communicate and translate quantitative findings (storytelling with data) to support meaningful conclusions and recommendations.
Through collaboration with Aftermarket and business groups, provide risk analysis of labor gaps and opportunities in the business using data and analysis.
Creating & Interpreting data to drive key business decisions.
Responsible for collaborating with analysis team & identifying outliers and patterns to improve planning.
Development of actionable insights and recommendations for workforce optimization (Skill Distribution and Quantity)
Maintain collaborative relationships with internal business partners to build and communicate plans.
Ad-hoc reporting as required.
Education & Experience
5+ years’ experience in Service Operations.
Process improvement experience is considered an asset.
Competency using software and technology such as MS Excel, MS Word and MS PowerPoint, Powe BI, Salesforce
Undergraduate degree is considered an asset.
Soft Skills
Excellent communication and presentation skills.
Strong analytical and problem-solving skills with high attention to detail.
Determined and energetic self-starter
Commercially and operationally savvy with strong results orientation
Positive customer-centric approach to problem solving, ensuring solutions are always formulated.
Highly collaborative yet persistent with the ability to develop positive rapport with stakeholders.
Listens effectively, speaks, and writes in a clear and concise manner.
Strong organizational and time management skills with the ability to multitask.
Critical thinking to anticipate, identify and respond to with creativity and innovation.
Flexibility and adaptability in a fast-paced environment Integrity: maintain social, ethical and organization integrity in conduction of business activities, shares complete and accurate information.
Maintains confidentiality and adheres to corporate policies and procedures.
At Finning, we prioritize creating a diverse and inclusive environment. We are proud to be an equal opportunity employer, and we actively encourage all individuals to express themselves and achieve their full potential. As a company, we continuously strive to enhance our outreach to individuals of all backgrounds and identities. We do not discriminate against applicants based on gender identity, race, national and ethnic origin, religion, age, sexual orientation, marital and family status, and/or mental or physical disabilities. Furthermore, Finning is committed to collaborating with and providing reasonable accommodations /adjustments to individuals with disabilities. If you require an adjustment/accommodation at any point during the recruitment process, please inform your recruiter.
Finning is the world's largest Caterpillar dealer delivering unrivalled service for over 90 years. We sell, rent and provide parts and service for equipment and engines to customers in various industries, including mining, construction, petroleum, forestry and a wide range of power systems applications.
Since 1933, when Finning was first established in Canada by Earl B. Finning, our name has conveyed integrity, reliability and resourcefulness. Over the years, the company has grown as a result of a genuine commitment to earning customer loyalty.
With our broad product support infrastructure and unmatched service capabilities, we deliver solutions that enable customers to achieve the lowest equipment owning and operating costs while maximizing uptime.
Finning employs over 13,000 people world-wide and operates in three geographies, with the head office in Vancouver, Canada.
Finning est le plus grand concessionnaire Caterpillar au monde offrant un service inégalé depuis plus de 85 ans. Nous vendons, louons et fournissons des pièces et des services pour l’équipement et les moteurs à des clients dans diverses industries, y compris l’exploitation minière, la construction, le pétrole, la foresterie et un large éventail d’applications de systèmes d’alimentation.
Depuis 1933, année où Finning a été établi au Canada par Earl B. Finning, notre nom a transmis intégrité, fiabilité et débrouillardise. Au fil des ans, l’entreprise a pris de l’expansion grâce à un véritable engagement à fidéliser sa clientèle.
Grâce à notre vaste infrastructure de support produit et à nos capacités de service inégalées, nous fournissons des solutions qui permettent aux clients d’atteindre les coûts de possession et d’exploitation d’équipement les plus bas tout en maximisant la disponibilité.
Finning emploie plus de 13 000 personnes dans le monde et exerce ses activités dans trois régions géographiques, dont le siège social est situé à Vancouver, au Canada.
