Location: Philadelphia, PA, United States
Job ID: 88707
Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874.
Join us as a
The Service Operations Manager is responsible for overseeing the company’s activities and functions related to the ongoing repair, maintenance, and retention of all products within our existing portfolio. This role also partners with the General Manager – Service, as needed, to support acquisition and recovery efforts for units outside our portfolio within an assigned geographic area. All responsibilities are carried out with a focus on achieving high customer satisfaction and supporting the region’s strategic business objectives.
Execute the territory operations business plan in support of the region’s financial and non-financial objectives, including the implementation of key operational initiatives.
Partner with the General Manager – Service to develop an operational budget and manage expenditures within approved guidelines, including time and materials, parts inventory, company tools, and vehicles, ensuring cost-effective results.
Develop and coordinate the implementation of operational BDPs to drive service delivery cost improvements across initiatives.
Manage the operational budget through effective asset management and proper billing procedures.
Build and maintain strong commercial relationships with key customers and industry consultants through direct engagement and team involvement.
Drive adherence to a customer excellence plan focused on delivering high-quality service and strengthening customer loyalty.
Lead, mentor, and develop a team of Field Superintendents and Project Managers by setting clear objectives, managing performance, and supporting ongoing skill development to achieve financial targets and KPIs.
Oversee the hiring and onboarding of Service Superintendents and Project Managers.
Establish leadership practices that promote a collaborative, high-performing work environment while reinforcing Schindler’s culture and best practices.
Support proactive labor relations with local business agents in partnership with Schindler’s Labor Relations team.
Set expectations for Field Technician engagement and ensure Superintendents are equipped to drive training, performance management, and participation in performance reviews.
Provide guidance on manpower allocation, including specialists such as adjusters, hydraulic mechanics, and escalator mechanics.
Ensure service operations meetings are effective and lead them when appropriate.
Provide technical expertise on projects requiring additional oversight or intervention.
Collaborate with Product Line experts to address operational challenges, including product issues, safety concerns, and parts fulfillment.
Partner with the Field Quality Excellence organization to ensure alignment on personnel and product safety, including safety training, process adherence, and proper technical training and equipment testing.
Work Experience:
Become part of our team, help us enhance quality of life and drive innovation while raising the bar for safety and sustainability. We value your diverse skills and perspectives as together we shape the sustainable cities of today and tomorrow.
Don’t meet every single requirement? If you’re excited about this role but your experience doesn’t align perfectly with the qualifications listed in the job description, we encourage you to apply anyway! You may just be the right candidate for this or other roles!
Are you ready to embark on a new journey? Join #TeamSchindler! Our Core Values:
Discover more on our career website
At Schindler Group we value inclusion and diversity, and practice equity to create equal opportunities for all. We endeavor that all qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status.
Any unsolicited application from Recruitment Agencies is deemed to be rejected and does not constitute in any manner an offer from a Recruitment Agency.
The Schindler Group is a leading manufacturer and provider of related services for elevators, escalators, and moving walkways.
Founded in 1874 in Switzerland, our company is at the forefront of industry innovation, working on pushing the boundaries of technological engineering, while having a strong focus on safety, comfort, efficiency and reliability.
Moving more than two billion people each day, our products can be found in many well-known buildings throughout the globe, including office and residential buildings, airports, shopping centers/retail establishments and specialty buildings.
We’re a leading employer in the industry, with over 69’000 engaged employees enabling mobility within the urban world. We have a network of over 1000 branch offices in over 100 countries, as well as production sites and research and development facilities in the US, Brazil, Europe, China and India.
At Schindler, our mission is to keep the world moving.
We Elevate… Our World
