Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.
Carrier is currently recruiting for a Commercial Service Operations Lead to join the team in Ottawa, ON.
The ideal candidate for this role will have the ability to leverage technology to enhance communication and operational efficiency of the service branch. They will administer service contracts to optimize profits, verify obligations are met, ensuring customer satisfaction and retention.
Job Responsibilities:
Proactively monitor, pursue and assist with the selling of field service and repair opportunities in an effort to ensure pull through revenue goals are met
Assist leadership in driving on time, within budget completion of service jobs
Manage all time charged to jobs including approvals of timesheets and Procard transactions (billable vs non-billable)
Manage day to day execution of T&M, fixed price, service contracts and projects
Manage accounts receivable and assist with the resolution of customer billing disputes
Procure parts and materials for scheduled maintenance, repairs and emergency service calls
Manage warranty and startup jobs
Complete booking of new jobs and set up of billing plans
Review open order daily to ensure timely completion of jobs
Ensure timely and accurate billing of project, service contract, T&M and fixed price jobs
Basic Qualifications:
Post-Secondary Degree or Diploma
Minimum of 2 years HVAC service industry experience
Preferred Qualifications:
Bachelor’s Degree in Business Management
Strong experience in Microsoft Office Suite, Salesforce, and SAP
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RSRCAR
Carrier is a global leader in intelligent climate and energy solutions, pioneering sustainable innovations in climate technologies. Founded by Willis Carrier, the inventor of modern air conditioning, we have been shaping industries and enhancing lives for more than a century. With approximately 48,000 employees across 160 countries and more than 35 trusted brands, Carrier serves customers through four business segments: Climate Solutions Americas, Climate Solutions Europe, Climate Solutions Asia Pacific, Middle East & Africa and Climate Solutions Transportation. Our solutions enable healthier, more efficient and more sustainable environments in homes and buildings, and help ensure the safe transportation of food, medicine and vaccines. Grounded in our purpose—we continue to lead through relentless innovation and a deep commitment to customer success, delivering cutting-edge solutions that bring comfort, safety and sustainability to life. Carrier. For the World We Share.
