Job Description

Are you a detail-oriented, process-driven professional ready for your next challenge?

If you’re looking for variety, ownership, and the chance to make a real impact in a fast-paced environment, we’d love to hear from you. Join a fun, ambitious company that’s serious about growth - both yours and ours.

The Company

This is a unique opportunity to join a rapidly growing physical gold and silver brokerage that has been up and running for 6 years with total revenues more than £100 million. Frequently featured in editorials such as the FT, Reuters, WSJ, Daily Mail, Metro and CNBC. Our strong brand profile has quickly enhanced our credibility resulting in impressive conversion ratios from enquiries to sales.

A non-corporate environment with a focus on the bigger picture and the bottom line. Our company thrives on a culture where the Pursuit of Brilliance, Passionate Curiosity, Thoughtful Respect, Virtuous Choices, and Positive Energy are the foundational values guiding our actions and interactions. We believe great people make a great company and so we are dedicated to fostering an environment where ambition flourishes, ideas are valued, and work-life balance is paramount.

We believe great people make a great company. We strive to inspire an ambitious approach to career progression where anything is possible, ideas are listened to, and flexible working and employee wellbeing is prioritised. We invest in our people by providing coaching and mentoring whilst supporting and encouraging paths towards other career aspirations within the business, whether that be management or contributing to other departments; the choice is yours. We nurture the resilient and driven into well-rounded and well-rewarded individuals who become part of our dynamic, loyal team.

Join our supportive & professional team, who take pride in both their work and each other.

The Role

We are looking for a reliable, organised, and trustworthy individual with excellent attention to detail to join us as a Service & Operations Executive to provide exceptional customer service, as well as operational, administrative and logistical support, ensuring that the company's complex operational objectives are met in an effective and efficient manner. As a relatively small company that is enjoying sustained expansion, we’re looking for a team player who isn’t afraid to get involved into other elements of the business, as this role has the opportunity and flexibility to grow into a larger one with more responsibility.

Role responsibilities

• Assist in onboarding new clients, ensuring all documentation and compliance requirements are met.
• Manage client accounts and provide clients with detailed information about their investments and account status.
• Assist with general client inquiries and issues, ensuring a positive initial impression and ongoing relationship,
• Provide top quality customer care, relationship management, database management, and logistical expertise.
• Process transactions, perform data entry, and prepare and manage documentation related to transactions, including purchase orders, invoices, and contracts.
• Maintain CRM and stock management databases to ensure accurate inventory records and organised records of all operational activities.
• Coordinate the receipt, storage, and distribution of precious metals, ensuring timely and secure transportation of products to clients and storage facility
• Taking, processing and hedging orders through our bespoke Salesforce system
• Undertake administration and provide support for operations and projects.
• Assist the wider team as necessary.

Requirements

• Proficient with IT and technology, including in Microsoft365 suite products, (Excel, Outlook, Teams, Loop, etc) and Salesforce (or equivalent).
• Experience, or interest in, precious metal markets, and wider financial/investment markets.
• An organised planner with excellent administration skills, attention to detail, and multitasking abilities.
• A logical thinker with a thorough and diligent approach to prioritising work.
• Process orientated to ensure compliance across multiple jurisdictions.
• Proactively delivers excellent customer service and solutions.
• Resilient and adaptable to working in a growth environment.
• A quick learner who is comfortable working autonomously when required
• A team player with a willingness to pitch in to help others.
• Ability to work under pressure and flexibility to cope with changing priorities.
• A confident communicator, both verbal and written
• Good time-management and planning skills.
• Confident to express an opinion and unafraid to challenge.

Benefits

Package & Hours

• Monday to Friday, 9 am – 5.30 pm (1-hour lunch break)
• £30,000 - £32,000 (dependent on experience)
• Generous pension scheme
• Hybrid working schedule (2 days remote, 3 days in central London office)

Holiday & Benefits

• 25 days annual leave, plus bank holidays
• An extra day of holiday for your Birthday
• An extra day to volunteer
• Private Healthcare & Health Cash Plan
• Christmas closing (confirmed annually)
• Regular Company Days and social activities
• Discounted gym membership
• Electric vehicle leasing scheme
• Cycle to work scheme
• Generous family leave policies
• A positive, ambitious, and rewarding culture

Successful candidates will be required to undergo a thorough onboarding and pre-employment screening process before commencing employment. This includes, but is not limited to, credit checks, criminal records checks, sanctions checks, and other relevant background checks. Any offer of employment is conditional upon the satisfactory completion of these checks.