Job Description

Service Operations Coordinator

Heybridge

Site based

Full time

Why join Rolls-Royce?

At Rolls-Royce we are proud to be a business that has truly helped to shape the modern world and are committed to always being a force for progress; powering, protecting and connecting people everywhere.

By joining Rolls-Royce, you'll have the opportunity to work on world-class solutions, supported by a culture that believes individuality is our greatest strength, and all perspectives, experiences and backgrounds help us innovate and enable our high-performance culture.

As a Service Operations Coordinator you will provide excellent support for sales & services to a portfolio of customers and internal staff. The role is customer-facing and requires you to be reactive to issues that you are aware of before it becomes a problem for the customer.

What you will be doing:

• Deliver excellent customer service, managing day-to-day enquiries relating to orders, products, returns, and services

• Process and fulfil customer orders, including quotations, sales/work orders, acknowledgements, and ERP system updates

• Build strong relationships with customers, internal teams, suppliers, and service partners to ensure customer needs are met

• Monitor order progress, stock availability, delivery expectations, and customer accounts to support efficient service delivery

• Support customer issue resolution, including logging complaints in line with ISO 9001:2015 and coordinating technical support where required

• Coordinate travel, accommodation, and hospitality arrangements for Service Support staff and visiting customers

• First level Export Control classification of spares and in service equipment

Position Qualifications:

• Previous experience within service coordination, customer operations, order management, or operational support roles, with the ability to manage multiple priorities within a fast-paced environment.

• Experience using ERP systems.

• Strong communication and stakeholder management skills.

• Highly organised with strong attention to detail.

• Ability to manage multiple priorities within a fast-paced environment.

• Strong Microsoft Office, MS Office, Word, Excel skills.

• Must be within reasonable commuting distance to Heybridge due to the site-based nature of the role.

Preferred Requirements:

• SAP system experience.

• Experience within engineering, manufacturing, aerospace, automotive, or technical environments.

• Experience with order processing, service coordination, or operational support.

• Level 2 qualification in Business Administration or Customer Service (desirable)

We offer excellent development opportunities, a competitive salary, and exceptional benefits. These include employee support assistance and employee discounts and much more:

• Retirement Savings through the Rolls-Royce Retirement Savings Trust

• Group Life Assurance provides for a lump sum benefit if you die whilst employed by Rolls-Royce

• Group Income Protection provides an income in the event that you are unable to work due to illness or injury

• Your Shares: Matched is a simple way to own Rolls-Royce shares and invest in our future, together. Buy one share, get one free!

• Digital GP provides a convenient way for you to access GP consultations

Our vision is to ensure that the excellence and ingenuity that shaped our history continues into our future. Our multi-year transformation programme aims to turn Rolls-Royce into a high-performing, competitive, resilient and growing company. Join us, and it can be your future vision too.

Rolls-Royce are committed to being a respectful, inclusive, and non-discriminatory workplace where individuality is valued, diverse perspectives fuel innovation, and everyone can thrive.

Closing Date: 4th June 2026

Type of Contract

Permanent