Job Description

Global E-Commerce's Governance and Experience (GNE) is a global team responsible for ensuring a safe and trustworthy marketplace for not only our buyers, but also our sellers and creators. SEA and JP Service Operations is part of the GNE organization. Our mission is to create the most trustworthy E-commerce platform with a delightful service experience. As a Service Operations Associate - Intern, you will support the Service Solutions Program Managers in day-to-day business operations and projects administration. You will maintain and optimize Standard Operating Procedures, provide liaison support between inhouse and external vendors, identify process improvement areas.

As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests.

Applications will be reviewed on a rolling basis - we encourage you to apply early.

Responsibilities

- Tool and SOP Utilization: Learn and effectively use a variety of internal tools and platforms. Apply Standard Operating Procedures (SOPs) accurately to perform daily tasks and ensure operational consistency.

- Policy & Process Updates: Stay informed on the latest policy and process changes. Proactively adapt to new requirements and integrate them into day-to-day workflows.

- SOP Maintenance & Optimization: Support the upkeep, review, and enhancement of SOPs to improve efficiency and accuracy. Identify gaps or inefficiencies and propose practical improvements.

- Project Support: Assist with ad-hoc or cross-functional projects. Contribute to the execution and documentation of project deliverables where needed.