As Student Assistant within IMPACTs Operational Center , you will become part of our committed and dedicated Service & Operations team, and be reporting to IMPACT's Manager, Service & Operations. Together with the team, you will be responsible for ensuring stable operations for our clients, troubleshooting alerts, handling incidents and fulfilling service requests of varying kinds.
The position is 10 hours +/- weekly, where you will have various daily assignments covering areas such as coordinating tasks with clients and developers, setting up monitoring, improving and documenting processes.
We offer a place in a great team, full of operational specialists who will help you become a great consultant. In AMS we cherish our culture, where you will experience a lot of freedom under responsibility, opportunities to for professional development and a guarantee for having fun doing so every day, as humor and social interactions are essential to the daily life in AMS.
As Service & Operations Assistant, you are experienced within customer interactions, and customer support. Bonus if you already have experience around cloud technologies, troubleshooting, AI or project management. You yourself are passionate about helping your customers and colleagues in tasks both large and small.
If you already have experience with the following, bonus. However, no worries, you are also here to learn:
Handle incoming tickets from clients with confidence
Respond to alerts and events
Perform troubleshooting in relation to incidents and help identify root causes
Set up monitoring for various web technologies
Help improve processes both internally and for our clients.
ITIL terminology, Service Desk systems, web development and AI.
We are looking for a team member, who can contribute to a fun and healthy everyday culture at IMPACT while ensuring a high standard of work in collaboration with your colleagues.
At last, we imagine you have 1-3 years experience within IT operations or support. Additionally, you could have an educational background within IT, Web development, Information studies, Communications.
Commerce has never stood still. Neither have we. For more than 25 years, we have helped ambitious businesses turn change into growth by taking the time to understand what truly moves their business. What started in Aarhus, Denmark has grown into a European powerhouse with offices across the world.
From strategy and experience to technology, data, and execution, every capability sits under one roof. That’s how we move faster, align better, and build solutions that hold over time. We work close by. We think long-term. And we take responsibility for bringing technology, strategy, and execution together - helping brands grow with clarity and confidence in the next era of commerce.
IMPACT is built by specialists who care deeply about what they do, and take responsibility for what they deliver. Wherever commerce happens, we show up with the same standards, the same accountability, and the same ambition. Because consistency is what builds trust, across borders and over time.
Send your CV via the link below. Interviews are held on an ongoing basis, as the position is to be filled as soon as possible.
We are looking forward to hearing from you!
SCANDINAVIAN BORN. GLOBALLY COMMITTED.
Hi, we’re IMPACT and we’re here to power up digital commerce and change commerce for the better. We do it by building omnichannel solutions using strategy, design, tech and optimisation. From Aarhus and Odense to Copenhagen and Lisbon we’re 350+ brilliant brains ready to level up digital experiences.
“We’re not your average full-service agency” is worn out, we get it. Instead, we’ll stick to the saying that we’re here to push the boundaries for commerce and fuel meaningful growth. While we cover all the major tech platforms and work with some of the most exciting businesses, we make a sincere effort to stay down-to-earth. It’s who we are, and it’s the kind of talent we want to attract.
Want to get to know us better? Head over to impactcommerce.com and read all about us, our work and check out our open positions.
