We have an exciting opportunity for a friendly, passionate, and highly organised Service Operations Assistant Administrator to assist our team for an initial 12-month period.
This is your chance to contribute positively to the impact Share the Dignity creates across Australia through service operations administration and logistics
Be part of a supportive, close-knit team on the northside of Brisbane, where no two days are the same
Share the Dignity is passionate about our work helping women, girls and those who menstruate in need. Our aim is to eliminate period poverty and ensure menstrual equity for all in Australia. As a relatively young charity (11 years old), there are still so many ways to grow and improve what we do. We are looking for someone who would relish the challenge of being a part of this phase.
This role is a full-time position, for an initial 12 months, based onsite at our office in Virginia, Queensland. The Service Operations Assistant Administrator will report to our Service Operations Manager and support the Service Operations team. The focus will be on customer service, clerical office duties, and support for our drives and programs
In this role you will have responsibility for:
Welcome visitors and guests to our office and front reception duties
Respond to queries from various internal and external stakeholders
Management of the Share the Dignity phone
Assist with internal IT system enquiries and feedback
Mail management including mail outs and inward mail
Data entry and filing tasks
Assist with purchases/manage inventory of office supplies
Keeping tidy and stock up of common office areas
Support in house events and volunteer initiatives such as Sponsor a Bag, including manual handling
Assist with tracking/logging of donations
Perform other administrative and customer service tasks as needed to support the team
We are looking for someone who can bring their enthusiasm, attention to detail, and can-do attitude to help support the team with key administrative tasks. This role will be fast-paced, exciting and rewarding!
Being adaptable, flexible and responsive to changing circumstances is a must. As is your ability to establish warm and respectful relationships with all stakeholders of Share the Dignity and communicate effectively in person, via email and using online communication tools.
You are professional, organised and outgoing with the ability to greet everyone warmly who walks through our door. You are often the first person internal and external stakeholders meet or communicate with and your love for our charity and the work we do shines through all interactions.
This role has been identified as interacting with children and young people. The successful applicant will be required to obtain a Working with Children Check prior to commencing in the role.
To be a successful candidate you will have:
TAFE certificate in Office Administration or previous experience/on the job training relevant to this role
Strong written, verbal and customer service skills - experienced with handling various stakeholders, multiple email accounts and communicating using different tools e.g. email, phone, online tools
Proven experience in clerical, reception and or administration tasks and ability to uphold timeframes with organisation skills, eye for detail and the ability to think and plan ahead
Collaborative approach and willingness to help with any task required
Desire and ability to follow through on delegated tasks and report back on progress
Calm and professional demeanour
Computer proficiency and ability to use Microsoft Office Suite
Desirable skills
Previous experience in not-for-profit environment
Experience working with volunteers
Knowledge or prior experience using Salesforce or other CRM systems
Open and current driver licence to drive Share the Dignity van to deliver or pick up stock
As this is a very hands-on role, you will be someone who promotes a safe work environment whilst being comfortable with physical work and being onsite full-time.
Your willingness to accept and meet challenges while making a difference in the lives of others, are key to your ongoing success.
Location
Brisbane, Northern Suburbs – Virginia.
Share the Dignity offers many benefits to employees including an Employee Assistance Program, Wellbeing initiatives, Salary Packaging options, Period/Menopause Leave and is an Equal Opportunity Employer.
If this role sounds like you, please send a covering letter detailing your experience pertaining to the duties and skills listed here, together with an up-to-date resume to our People and Culture team, by clicking ‘Apply’.
#No Agencies thank you. #No direct applications thank you.
The Royal Children's Hospital (RCH) has been providing outstanding care for Victoria's children and their families for over 147 years.
We are the major specialist paediatric hospital in Victoria and our care extends to children from Tasmania, southern New South Wales and other states around Australia and overseas.
With a passionate, highly skilled and committed staff campus wide of over 5,000, we provide a full range of clinical services, tertiary care and health promotion and prevention programs for children and young people.
We are the designated state-wide major trauma centre for paediatrics in Victoria and a Nationally Funded Centre for cardiac and liver transplantation.
When it comes to training and research we partner with the very best. Our campus partners, the Murdoch Childrens Research Institute (MCRI) and The University of Melbourne Department of Paediatrics, along with the RCH Foundation, are on site with the hospital in Parkville. Together, we are committed to improving the health outcomes for children today and in the future.
In 2016–17, more than 85,654 children attended our Emergency Department, 322,291 specialist clinic appointments were held which was almost 70,000 more than the previous year, more than 17,000 surgeries were performed and more than 48,552 children were admitted to our wards.
