Job Description

Federal Regulation and Govt Contract Requires US Citizenship or US National This position requires the employee to hold US citizenship or US national status, given the job’s involvement with sensitive and/or classified U.S. military information, consistent with federal regulation and government contract requirements. Therefore, prior to Tranter considering you for the position and permitting you to access its facility, it is required to verify whether you are a US citizen or US national, consistent with applicable law.

What's in it for you?

Tranter offers a competitive salary and full benefits package, including medical/dental/vision/life, 401(k) plan, and more. At Tranter, we carefully consider a wide range of compensation factors to determine your total compensation package. We rely on market indicators to determine compensation and consider your specific job family, background, skills, and experience to get it right! These considerations can cause your compensation to vary and will also be dependent on your location.

Equal Opportunity Employer

Tranter is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.

Inclusion & Diversity

At Tranter-LHE Group, we strive for a true inclusive environment where everyone is encouraged to “be the best version of themselves” and bring their distinct aspects of diversity to the workplace. Tranter-LHE’s Vision is to create an inclusive workplace where diversity is essential to achieving the company’s objectives. We believe that diversity maximizes the potential of all individuals and the organization.

The Service Center Operations Manager is responsible for leading all operations at a designated Service Center in the USA or Canada. This role oversees daily service operations, production planning, employee leadership, safety compliance, and customer delivery performance. The manager ensures efficient, safe, and high‑quality service execution while developing a strong, engaged team aligned with Tranter’s culture and operational strategy.

Key Responsibilities

• Lead and manage Service Center and Field Service teams to achieve Safety, Quality, Delivery, and Cost (SQDC) objectives.
• Oversee production planning, resource scheduling, and service order execution to meet customer commitment dates and operate within budget.
• Ensure strict adherence to HSE standards and support ISO compliance activities.
• Drive operational excellence, lean processes, and continuous improvement across all service activities.
• Collaborate cross‑functionally with Sales, Customer Service, Quality, Manufacturing, and Scheduling to meet customer and business needs.
• Manage financial performance, including cost optimization and P&L‑related responsibilities.
• Responsible for own cost account, service production results impacting P&L.
• Recruit, develop, coach, and retain service center employees while fostering a collaborative, high‑performance culture.

Required Skills & Competencies

• Strong leadership capabilities aligned with Tranter Core Values and Leadership Competencies.
• Excellent communication, problem‑solving, and project management skills.
• Ability to lead multiple priorities, delegate effectively, and drive employee engagement.
• Proficiency in Microsoft Office and technical software; practical LEAN manufacturing experience strongly preferred.

Education & Experience

• High school diploma required; technical diploma or university degree preferred.
• 4+ years of business/financial management experience, including 2+ years of leadership.
• Experience in heat exchanger service or industrial plant maintenance preferred.
• Proven ability to lead diverse teams independently and make sound operational decisions.