Job Description

Salary £28,142 - £32,061 Per annum | Permanent, Full Time | 37 hours per week | Pro Rata

This role is not open to international sponsorship.

About the role

Do you want to make a real difference to the quality of care and support provided to older people across Lancashire?

We are looking for a Service Officer to support the delivery, quality and performance of Older People Services. You will work alongside management teams to help ensure services are safe, effective, compassionate and person‑centred.

This is a varied role with opportunities to build your skills in quality monitoring, performance reporting and service improvement - helping teams to maintain high standards and improve outcomes for people who use our services.

What you’ll be doing

In this role, you will:

• Carry out and support quality and performance activity across Older People Services, including audits, monitoring, quality assurance checks and data analysis
• Support services to meet contractual, policy and regulatory requirements, helping to evidence good practice and address any gaps
• Collate information, produce reports and maintain evidence packs to support service oversight, assurance visits and improvement planning
• Work collaboratively with managers and colleagues to identify learning, share themes and support continuous improvement activity
• Support the Senior Operations Manager with service activity, projects and liaison with internal and external stakeholders as required

Your work will support our vision to be the best quality service, safely supporting older people with kindness, dignity, care and compassion to live their life, their way.

What we’re looking for

We’re looking for someone who:

• Has experience of working in a service support, quality, performance or operational role
• Is well organised, with strong attention to detail and the ability to manage competing priorities
• Can analyse information and present it clearly to support decision‑making
• Communicates confidently and professionally with a wide range of people
• Demonstrates a commitment to dignity, respect, equality and person‑centred practice

You don’t need to have worked in social care previously, but an understanding of quality, governance or service improvement would be an advantage.

What we offer

In return, Lancashire County Council offers:

• A competitive salary and Local Government Pension Scheme
• Generous annual leave entitlement plus bank holidays
• A comprehensive induction and access to ongoing training and development
• Opportunities to develop your career within a large, supportive organisation

• We are a Foundation Living Wage Employer, paying above the National Living Wage.
• On the job support, with opportunities to progress through training and development

We are committed to equality, diversity and inclusion and welcome applications from all sections of the community.

Additional information

This post may require travel across services in Lancashire. You will be required to provide a car for use in connection with the duties of this post and you must be insured for business use. However, we may consider you if you cannot drive because of a disability.

If you're already a Lancashire County Council employee you must apply via the internal vacancies option on Oracle Fusion. You can do this by logging into Oracle Fusion and then going to Me - Current Jobs.

We reserve the right to close a vacancy early, before the closing date, if we receive sufficient applications.

This post is subject to a Disclosure and Barring Service (DBS) check.

Please read the attached job description and person specification carefully and use your application to provide clear examples of how you meet the requirements.

and Person Specification