Job Description

Service Officer

Eligibility

Qualification:

Minimum Bachelor's preferably Master's degree from an HEC recognized institute / university.

Qualification in Islamic Finance will be an added advantage.

Experience:

Minimum 2 to 3 years of relevant work experience.

Skills Required

• Problem Solving
• Merchant Relationship Management
• Customer Conflict Resolution
• Internal Team Coordination

Responsibilities:

• Managing overall service delivery, POS support operations, and inactive terminal culling to maintain optimal merchant network productivity.
• Installing, downloading software for, and troubleshooting POS terminals while ensuring efficient inventory control of devices and accessories.
• Assisting merchants with the resolution of complex transaction disputes, chargebacks, and daily financial reconciliation issues.
• Coordinating daily inventory updates with supervisors and collaborating across teams to reactivate dormant merchant accounts.

Department:

Acquiring Business - Consumer Finance Group

Location:

Multiple Cities

Last Date:

June 22nd , 2026