Job Description

Service of Process Specialist Remote

Competitive Compensation +Premium Medical, Dental & Vision Coverage

Why You Should Choose Steno

At Steno, we’re growing fast and transforming the litigation technology industry with best-in-class court reporting, modern solutions that add value for lawyers, and an exceptional client experience. We partner with law firms to simplify complex workflows, deliver reliable outcomes and case insights, and to revolutionize a traditionally outdated space while we expand across the country.

• Wins together – Stock options included. When Steno grows, you grow.
• Invests in your benefits – Premium Medical, Dental, & Vision Coverage -, with 100% of premiums covered for some plans - well above industry benchmarks.
• Operates with integrity – We value accuracy and caring for our clients.
• Constantly innovates with technology at our core – We are a modern organization solving real problems in an industry that needs a revolutionary approach.
• Provides meaningful coaching and support - a team of Litigation Support leaders and professionals who will unlock your greatest potential
• Emphasizes values - be highly reliable, constantly innovate, and operate with a hospitality mindset
• Offers Competitive Base Salary + Growth Opportunities - Enjoy competitive pay of $23–$27 per hour, plus the opportunity to grow into a senior role as you advance.

Why Litigation Support Services at Steno Is Different

• Own the process from start to finish — handle service of process with precision and accountability
• Keep client orders on track — review, prepare, submit, and dispatch filings and services while meeting deadlines
• Be the problem-solver — prevent delays, handle rush requests, apply critical thinking skills to our workflows and systems, and make sure nothing falls through the cracks
• Communicate like a pro — keep clients, vendors, and teammates in the loop at every step
• Work with cutting-edge tools — Utilize industry-leading technology platforms to streamline intake, order fulfillment, and communications across client-facing and internal channels.
• Stay organized and on top of it all — manage multiple jobs, track SLAs, and maintain accurate records

You’ll crush this role if you thrive in this role if you've spent time in the world of service of process and litigation support - you know the rhythm of managing a busy job queue, juggling deadlines, and keeping everything moving without dropping the ball. High volume dispatch is your comfort zone, and you're no stranger to Legal CMS platforms, legal support vendors, and the process server ecosystem.

You have a knack for monitoring SLAs, flagging risks before they become problems, and following up like a pro. Whether you're coordinating with a process server in the field or communicating updates to a client, you bring clarity and confidence to every interaction. Detail-oriented doesn't begin to cover it - you actually enjoy the complexity, and you're the kind of person who finds satisfaction in a well-run, buttoned-up workflow.

Application Information

• Steno is an equal opportunity employer; we do not discriminate on the basis of characteristics protected by law. Employment decisions are based on qualifications, merit, and business needs.
• Applicants needing special assistance or accommodations for interviews or website access should contact us at accommodations@steno.com.
• Information provided to Steno, such as professional credentials and skills, educational and work history, the results of technical skills assessments or working exercises, and other information included in an application, is collected, analyzed, and stored in our system.
• Steno personnel will always have a steno.com email or contact you via Rippling Recruiting. Background checks are only conducted after an offer is extended. If you haven’t received an expected communication, check your spam.
• Steno uses AI-assisted tools for this role to identify and prioritize candidates whose experience aligns with the role. All hiring decisions are made by our People team.