Ovations Technologies (Pty) Ltd

Service Now TSM Developer

Ovations Technologies (Pty) Ltd  •  Centurion, ZA (Onsite)  •  6 hours ago
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Job Description

Location: Centurion (Onsite)

Contract Duration: 12 Months (Full-time)

Hands-on delivery role for a Senior ServiceNow Developer to design, build, and integrate a Telecommunications Service Management (TSM) implementation. Focuses on order orchestration, CMDB/asset governance, and multi-system telecom integrations. (Pure build/implementation role; not administration/support).

Key Responsibilities

  • TSM & Workflow Development: Build customer order management workflows, service/resource order decomposition, fulfilment orchestration, and Service Portal/Workspace solutions.
  • Complex Integrations: Develop integrations connecting ServiceNow to OSS/BSS, billing, provisioning, activation, ACS, and device management platforms using Scripted REST APIs, Integration Hub, REST/SOAP, and Transform Maps (aligned with TM Forum Open APIs).
  • CMDB & Asset Management: Design CSDM-aligned CI class structures, relationship models, and inventory registries; configure Discovery, IRE rules, and full asset lifecycle controls.
  • Rollout & Campaign Automation: Build platform workflows for device/site rollouts, firmware deployment campaigns, approval routing, and inventory reconciliation.
  • Core Platform Engineering: Write custom logic using Flow Designer, Business Rules, Script Includes, Client Scripts, and ACLs; manage update sets, scoped apps, and multi-environment deployments.

Minimum Requirements

  • Experience: 5+ years of hands-on ServiceNow development experience (3+ years in build/implementation-focused roles).
  • Scripting & APIs: Advanced JavaScript and Glide API skills (Glide Record, Glide Aggregate, Glide Ajax, Script Includes) plus solid SQL/relational database knowledge.
  • Integration Expertise: Proven track record building complex multi-system integrations via Scripted REST APIs, Integration Hub, MID Servers, and Import Sets.
  • CMDB & Asset Mastery: Deep expertise in CI class design, CSDM alignment, Discovery, IRE rules, and ServiceNow Asset Management.
  • Order Orchestration: Hands-on experience building order management and fulfilment workflow solutions in enterprise environments.

(Preferred: ServiceNow TSM / Telecom domain background, CIS/CSA certifications, and OSS/BSS integration experience).

Ovations Technologies (Pty) Ltd

About Ovations Technologies (Pty) Ltd

Enabling the Digital Enterprise

South African business leadership has always been early adopters and significantly used information technology to improve productivity, efficiency, reach new markets and optimize supply chains. What is significant in recent years is that customer expectations have changed radically from the past. The challenge facing all South African and global organisations for that matter is:

• How can they best respond to this paradigm shift?

• How can they take advantage of the opportunity to innovate and grow through technology adoption? And,

• How can they do all this as cost effectively as possible?

This in Ovations’ opinion is the highly strategic journey of Digital Enablement including the critical intersection with Cloud Adoption as the strategic enabler. We, at Ovations, believe that digital enablement incorporates the change associated with the application of modern technology in all aspects of business and society, whereby Cloud Adoption is the way in which all business will implement and accelerate digital enablement.

Ovations has core domain expertise in process automation, content services, data & analytics and financial crime and risk prevention solutions. As Ovations, we provide guidance to our clients through an entire lifecycle of the cloud adoption process including initiatives to mitigate strategic workloads to the cloud deployment models encompassing IaaS, PaaS, FaaS and SaaS. We provide the following summary core cloud adoption services in this regard:

• Enterprise architecture and cloud adoption

• Cloud adoption architecture design

• Cloud people structures, roles and change management

• Cloud governance models and business cases

• Cloud adoption platform and public cloud selection

• Cloud data security and privacy

• Cloud migration strategies

• Cloud operational SLA and platform management

• DevSecOps design and implementations

Industry
IT & Software
Company Size
51-200 employees
Headquarters
Johannesburg, ZA
Year Founded
1998
Website
ovationsgroup.com
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