Job Title: IT Service Now Support Specialist
Career Level: P1
Function: Technology
Reports to: Service delivery manager
Location: Dublin
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Ornua is a leading dairy co-operative which sells premium dairy products globally on behalf of its Member Co-operatives, Ireland’s dairy processors and, in turn, Irish dairy farmers.
Ornua has revenues of €3.4 billion and is supported by a global team of approximately 2,800 employees. The Group operates as a commercial organisation across 10 business units, including 12 production facilities located in Europe, North America, the Middle East and Africa.
The commercial organisation is responsible for the marketing and sales of Ornua’s consumer brands including Ireland’s most successful food export: Kerrygold. Consumer markets are served by production facilities in Ireland, Germany and the UK and by in-market Sales & Marketing Teams in Asia, Germany, Ireland, MEA, Poland, Spain, rest of Europe and North and Latin America.
It also manages the procurement of Irish and non-Irish dairy products, the sale of dairy ingredients to food manufacturing and foodservice customers globally, and the implementation of de-risking and trading strategies to manage market volatility. These activities are supported by production facilities and in-market teams in Europe, North America, the Middle East and Africa.
WHY THIS ROLE IS VALUABLE:
Ornua is in the process of implementing ServiceNow ITSM and is seeking a ServiceNow Support Specialist to build and maintain the platform post-implementation. The IT ServiceNow Support Specialist will be responsible for providing technical support, administration, data loads such as Service Catalog, CRs, CMDB data health validation and maintenance of the ServiceNow platform. This role ensures the platform operates efficiently, supports business processes, and delivers a seamless user experience. The ideal candidate will have strong problem-solving skills, a customer-focused mindset, and experience in IT Service Management (ITSM) processes. The role supports creating user stories, conducting testing, providing training for fulfillers and end-users, and automating tasks, schedules, and reporting.
The ideal candidate will have prior experience with ServiceNow implementation and platform updates, a strong understanding of ServiceNow capabilities, modules, and functionalities, and familiarity with ITIL V3/V4. They should have a solid background in IT Service Management (ITSM) and experience with the ServiceNow platform.
KEY AREAS OF RESPONSIBILITY:
KEY REQUIREMENTS:
Experience: Over 3 years of experience in a Business Analyst/Support role supporting the ServiceNow platform.
Proven experience in ServiceNow administration and support.
Strong understanding of ITIL processes and ITSM best practices.
Experience with ServiceNow modules such as Incident, Problem, Change, and Request Management.
Knowledge of JavaScript, HTML, and ServiceNow scripting is desirable but not mandatory.
Excellent troubleshooting and problem-solving skills.
Strong communication and customer service skills.
Ability to work independently and as part of a team.
Proactive approach to identifying and resolving issues.
ServiceNow certification is desirable but not mandatory
ITIL Foundation is desirable but not mandatory
Closing date: 17 July 2026
Accessibility at Ornua
Ornua is committed to creating an inclusive and accessible workplace. We will make every effort to provide for any reasonable accessibility needs you may have during your employment with us. If you require accommodations at any stage of the recruitment process or in your role, please let us know — we’re here to support you.
Ornua is an Irish dairy co-operative that markets and sells dairy products on behalf of its Member Co-operatives, Ireland’s dairy processors and, in turn, Irish dairy farmers.
Ornua is Ireland’s largest exporter of Irish dairy products and has annualised sales of €3.4 billion. Headquartered in Dublin, Ireland, Ornua has a strong global team of 2,800 employees, operating from 10 business units worldwide, including 13 production facilities.
Ornua builds sustainable routes to market for Irish dairy products. The Group is structured across two divisions: Ornua Foods and Ornua Ingredients.
Ornua Foods is responsible for the marketing and sales of Ornua’s consumer brands including Ireland’s most successful food export: Kerrygold, as well as Kerrygold Dubliner, Pilgrims Choice, Forto, and BEO milk powders. Markets are served by production facilities in Ireland, Germany, and the UK and by in-market Sales and Marketing teams in Asia, Germany, Ireland, MEA, Poland, Spain, rest of Europe, and North and Latin America.
Ornua Ingredients is responsible for the procurement of Irish and non-Irish dairy products, for the sale of dairy ingredients to food manufacturing and foodservice customers across the world, and for managing volatility through de-risking and trading strategies. The business is supported by production facilities in the UK, Spain, North America, Saudi Arabia, and Nigeria, and by in-market teams in Africa and the Middle East.
