Job Description

ServiceNow Integration Developer (Enterprise Platforms)

Requirement ID: 10930465 Location: Amsterdam, Netherlands Start Date: 31‑Aug‑2026 Duration: 6 Months Status: Open Role: Developer (ServiceNow Integrations & Architecture)

About the Role

We are looking for a highly skilled ServiceNow Integration Developer / Architect with deep hands‑on experience designing, building, and governing integrations between ServiceNow and complex enterprise source systems. This role is central to enabling high‑quality CMDB, ITOM, asset, event, and monitoring data flows across a multi‑domain ServiceNow environment.

You will architect scalable integration patterns, define source‑of‑truth models, ensure data quality, and collaborate closely with global teams to deliver robust, secure, and maintainable integration solutions.

Key Responsibilities

Enterprise Integration Architecture

• Own the end‑to‑end architecture for integrations into ServiceNow using APIs, IntegrationHub, Import Sets, MID Server patterns, event pipelines, and scheduled/batch ingestion
• Define integration strategies for platforms such as Splunk, Zabbix, Flexera, SCCM, NetBox, and other monitoring or asset systems.

CMDB, CSDM & ITOM Data Enablement

• Design integration patterns supporting CMDB, asset management, discovery ingestion, event management, and operational monitoring
• Establish CI lifecycle principles, reconciliation rules, normalization logic, and target data models.

Integration Security & Reliability

• Implement secure authentication models, credential handling, error management, retry logic, logging, and observability.
• Ensure integrations meet performance, scalability, and supportability standards.

Data Quality & Transformation

• Define data ownership, mapping rules, payload transformation logic, duplicate prevention, and quality controls.
• Assess completeness and reliability of source‑system data before onboarding.

Governance & Collaboration

• Guide developers on best practices for APIs, Import Sets, transforms, IntegrationHub flows, scripted integrations, and MID Server usage
• Ensure rights separation, domain segregation, and ACL‑based access controls are embedded in integration design.
• Work independently offshore while collaborating with onshore architects, platform owners, and infrastructure teams.

Required Skills & Experience

• 8–10 years of experience in ServiceNow development and integration architecture.
• Deep expertise integrating multiple enterprise systems using REST/SOAP APIs, IntegrationHub, MID Server, Import Sets, and event pipelines
• Strong understanding of CMDB, CSDM, ITOM, discovery ingestion, CI lifecycle, and event management
• Practical experience with tools such as Splunk, Zabbix, Flexera, SCCM, NetBox, Datadog, Active Directory, vCenter, Azure
• Strong grounding in data mapping, transformation, reconciliation, and operational run support.

Good‑to‑Have Skills

• Experience in telecom, utilities, critical infrastructure, or other complex enterprise environments.
• Integration experience with event, monitoring, and observability platforms into ServiceNow Event Management.
• Knowledge of OT network asset structures and service‑impact relationships.
• Experience with domain separation, ACL design, and environment‑specific access restrictions.
• ServiceNow certifications: CSA, CAD, CIS‑CMDB, CIS‑ITSM, or IntegrationHub‑related credentials.

Work Location

Amsterdam, Netherlands (TNDL – Amsterdam)