Job Description

About Chubb

Chubb is a world leader in insurance. With operations in 54 countries and territories, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance and life insurance to a diverse group of clients. The company is defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength and local operations globally. Parent company Chubb Limited is listed on the New York Stock Exchange (NYSE: CB) and is a component of the S&P 500 index. Chubb employs approximately 40,000 people worldwide. Additional information can be found at: http://www.chubb.com/

About Chubb India

At Chubb India, we are on an exciting journey of digital transformation driven by a commitment to engineering excellence and analytics. With a team of over 2500 talented professionals, we foster a startup mindset that promotes collaboration, diverse perspectives, and a solution driven attitude. We are dedicated to building expertise in engineering, analytics, and automation, empowering our teams to excel in a dynamic digital landscape. We offer an environment where you will be part of an organization that is dedicated to solving real-world challenges in the insurance industry. Together, we will work to shape the future through innovation and continuous learning.

Position Details:

Job Title: ServiceNow Engineering Lead

Function/Department: SRE

Location: Hyderabad/Bangalore

Employment Type: Full-time

The ServiceNow Engineering Lead is accountable for the stability, security and performance of the ServiceNow platform. The role owns instance health, incident and problem management, upgrades, security patching and release management, ensuring the platform meets Chubb's operational resilience and ITSM process standards. As Deputy to the ServiceNow Hub Lead, the role also provides leadership continuity for the Hub, deputising on operational and stakeholder matters as required.

Key Responsibilities:

• Own overall instance health, monitoring platform performance, availability and stability across production and non-production environments.

• Lead incident, problem and change management for the ServiceNow platform, ensuring timely resolution and root-cause analysis of platform issues.

• Plan and execute ServiceNow upgrades, patches and security updates, minimising disruption to business operations.

• Own release and change management processes for the platform, including release scheduling, risk assessment and change approval governance.

• Ensure ServiceNow ITSM process adherence across the Hub, working with Platform Administrators and CMDB/Discovery teams to maintain data quality and process compliance.

• Act as Deputy to the ServiceNow Hub Lead, providing operational leadership and stakeholder continuity in the Hub Lead's absence.

• Collaborate with security and compliance teams to ensure the platform meets relevant regulatory and internal policy requirements.

• Support disaster recovery and business continuity planning for the ServiceNow platform, including regular testing of failover and recovery procedures.

• Partner with the Development Delivery pillar to ensure operational readiness of new capabilities before release to production.

• Provide operational metrics and reporting to the ServiceNow Hub Lead and wider stakeholders on platform health, incidents and release performance.

Qualifications:

• The ServiceNow Engineering Lead should have a bachelor's or master’s degree in computer science, Information Technology or a related field.

• Proven experience 12+ years in ServiceNow platform administration and operations, including incident, problem, change and release management.

• Strong understanding of ITSM processes and ServiceNow ITIL-aligned modules.

• Experience managing platform upgrades, security patching and instance health in an enterprise environment.

• Experience with CMDB/Discovery configuration and data governance is highly desirable.

• Leadership experience, with the ability to deputise for senior stakeholders and manage escalations independently.

• Strong problem-solving skills and the ability to manage multiple priorities in a fast-paced environment.

• Good communication skills, able to work effectively with distributed teams across India, LATAM and NA.

• ServiceNow certification (e.g. Certified System Administrator) and/or ITIL certification preferred.

• Fluent in English.

Why Join Us?

• Be at the forefront of digital transformation in the insurance industry.

• Lead impactful initiatives that simplify claims processing and enhance customer satisfaction.

• Work alongside experienced professionals in a collaborative, innovation-driven environment.

Why Chubb?

Join Chubb to be part of a leading global insurance company!

Our constant focus on employee experience along with a start-up-like culture empowers you to achieve impactful results.

• Industry leader: Chubb is a world leader in the insurance industry, powered by underwriting and engineering excellence

• A Great Place to work: Chubb India has been recognized as a Great Place to Work® for the years 2023-2024, 2024-2025 and 2025-2026

• Laser focus on excellence: At Chubb we pride ourselves on our culture of greatness where excellence is a mindset and a way of being. We constantly seek new and innovative ways to excel at work and deliver outstanding results

• Start-Up Culture: Embracing the spirit of a start-up, our focus on speed and agility enables us to respond swiftly to market requirements, while a culture of ownership empowers employees to drive results that matter

• Growth and success: As we continue to grow, we are steadfast in our commitment to provide our employees with the best work experience, enabling them to advance their careers in a conducive environment

Employee Benefits

Our company offers a comprehensive benefits package designed to support our employees’ health, well-being, and professional growth. Employees enjoy flexible work options, generous paid time off, and robust health coverage, including treatment for dental and vision related requirements. We invest in the future of our employees through continuous learning opportunities and career advancement programs, while fostering a supportive and inclusive work environment. Our benefits include:

• Savings and Investment plans: We provide specialized benefits like Corporate NPS (National Pension Scheme), Employee Stock Purchase Plan (ESPP), Long-Term Incentive Plan (LTIP), Retiral Benefits and Car Lease that help employees optimally plan their finances

• Upskilling and career growth opportunities: With a focus on continuous learning, we offer customized programs that support upskilling like Education Reimbursement Programs, Certification programs and access to global learning programs

• Health and Welfare Benefits: We care about our employees’ well-being in and out of work and have benefits like Hybrid Work Environment, Employee Assistance Program (EAP), Yearly Free Health campaigns and comprehensive Insurance benefits.

Application Process

Our recruitment process is designed to be transparent, and inclusive.

• Step 1: Submit your application via the Chubb Careers Portal.

• Step 2: Engage with our recruitment team for an initial discussion.

• Step 3: Participate in Hacker Rank assessments/technical/functional interviews and assessments (if applicable).

• Step 4: Final interaction with Chubb leadership.

Join Us

With you Chubb is better. Whether you are solving challenges on a global stage or creating innovative solutions for local markets, your contributions will help shape the future. If you value integrity, innovation, and inclusion, and are ready to make a difference, we invite you to be part of Chubb India’s journey

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